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iPor t ver. FS
Ins tr uction Manual
Technical Assistance and Service
If you any have questions about the operation or installation of this product, please call our
Technical Assistance Department at (800) 582-0772 or (949) 492-7777; from 7 a.m. to 5 p.m., Pacific
Time, Monday – Friday.
If your iPort should need repair or service, contact your iPort Authorized Dealer for help, or use the
following procedure:
1. Prior to calling, note the product’s model number, purchase date, and the name and address of
the dealer where you purchased the product.
2. Contact our Technical Assistance Department at the above number(s) and describe the problem
the unit is experiencing. If applicable, they will issue a Return Authorization Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION TO RETURN YOUR iPort!
3. If you’re directed to return the unit to iPort for repair, pack the unit in its original shipping carton.
If needed, you can obtain replacement packaging from us for a small charge. Note: it is best if you
place the box into an additional outer “overcarton” before shipment to minimize a chance of theft
in shipment. Please include a copy of the original bill of sale inside the package.
4. Contact a package delivery service such as United Parcel Service or Federal Express, to arrange
prepaid (not collect) shipping. Do not use the U.S. Postal Service.
IMPORTANT: Freight collect shipments will be refused.
5. Write the Return Authorization Number on the outside of the shipping carton.
6. Ship the packaged unit to:
Quality Assurance Department
iPort
212 Avenida Fabricante
San Clemente, CA 92672-7531
