Frequently asked questions
1. Why isn't the LED light on?
The LED light indicates that your device is connected to your TV.
If your device is connected but the LED light is not on, make sure
the power is on and the device is properly connected.
2.My device is connected to my TV but nothing populates on the screen. Why?
If the LED light is on and your device is properly connected to your TV,
ensure the signal output is set to HDMI.
3.Why can't I see the cursor on my screen?
If you can't see the mouse icon on your TV screen, make sure your
dongle is connected properly. Keyboard is charged, check to ensure
it contains batteries.
Note: Some non-standard mouse models are not compatible with
the device. If you are unsure if your mouse is compatible, consult its
manufacturer.
4.I set up my Wi-Fi network but I can't access the internet. Why?
If your Wi-Fi network is set up but you can't access the internet, check
the Wi-Fi icon in the lower right corner of the main interface. If the icon
is grey, the Wi-Fi connection is too weak and you should contact your
broadband provider.
5.Why can't I use my keyboard to input text?
If the keyboard interface doesn't appear on your screen when you
type using your keyboard, click the keyboard icon in the lower right
corner of the main interface. Ensure Physical keyboard is set to Off.
