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User Guide: Technical
Reference SECTION 5 TROUBLESHOOTING ALARM CONDITIONS FOR
ioLink 4
PRELIMINARY
Customer Support (202) 333-7031
5-5
5.8 No Acquisition
Acquisition failure by the de-spreading circuitry
1. Spot check the antenna alignment. Just do a visual check to see that the antenna is aligned
correctly and doesn’t appear damaged in any way. If getting to the antenna is not difficult, check
the alignment as per the installation instructions and verify that the RF cable is connected properly
and undamaged. If the antenna is out of alignment as well, there will most likely be an “RX Low
Signal Power” or “RX Low Symbol Power” alarm as well (see above).
2. Check the status of the Modem unit at the far end. Make sure it is powered on and in normal
operating mode. If any other alarm conditions exist, troubleshoot that end of the link.
5.9 AIS (Alarm Indicator Signal)
Modem unit receives all 1’s at the DSX or G.703 interface
1. Check that the T1 Data Cable length is set properly. This shouldn’t be the entire cause of the
alarm, but it may be part of the problem.
2. Check that the Customer Premise Equipment (CPE) is configured and working properly. This
alarm differs from the “Transmit LOS” alarm in that there
is
a signal present at the DSX or G.703
interface. Consult the CPE documentation for this.