ioSafe Duo User Manual
3 Usage with Windows and Mac Operating Systems
3.1 Usage with Windows Operating Systems
3.1.1 Accessing or Disconnecting the ioSafe Duo in Windows
Accessing the ioSafe Duo
When the ioSafe Duo is properly connected and turned on (see Section 2), a window
may open on your computer to allow you access it.
If you need to use the ioSafe Duo with both macOS and Windows computers, you will need to
reformat it. See Section 3.2.1 for directions.
If you are using Windows 10 and no window appears, press
Windows Key + E
on your
keyboard to open a File Explorer window. Then click on
This PC
in the File Explorer
window’s navigation pane. Double-click on the icon representing the ioSafe Duo.
If you are using Windows 8.1, press
Windows Key + E
on your keyboard to open a File
Explorer window. Then click on
Computer
in the File Explorer window’s navigation
pane. Double-click on the icon representing the ioSafe Duo.
If you have installed your own hard drives in the ioSafe Duo and
did not
order a Duo with
pre-installed drives, then you will need to reformat your Duo before you can see it on your
computer. Please consult the User Manual located at
iosafe.com
for instructions.
If your computer begins making repeating device disconnection sound effects when you turn on
the ioSafe Duo, and the Duo will not appear on your computer, then please see Section 6.
Disconnecting the ioSafe Duo
a. Left click the
USB plug icon
with the checkmark on the Desktop task bar (see the
image below) and select the ioSafe Duo from the menu that pops up. You may
have to click on the
Show Hidden Icons arrow
on the task bar to find the correct
icon. Windows will indicate when it is safe to disconnect the USB cable from the
ioSafe Duo.
The USB Plug icon in the Windows 10 Desktop task bar.
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