WARRANTY DETAILS
Congratulations on your purchase!
It is our aim to provide you with quality products that you can
trust. Our products come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or a refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Guarantee
The product is guaranteed to be free from defects in workmanship and parts for a period of 12 months
from date of purchase. Defects that occur within this warranty period, under normal use and care, will
be repaired, replaced or refunded at our discretion, solely at our option with no charge for parts and
labour. The benefits conferred by this warranty are in addition to all rights and remedies in respect of
the product that the consumer has under the Trade Practices Act and similar state laws.
Proof of Purchase
This warranty is valid for the original purchase and is not transferable. Please keep your purchase
docket or receipt as proof of purchase and as proof of date on which the purchase was made. The
purchase docket (or a copy) or receipt must be presented with the warranty when making a claim
under this warranty.
Service during the Warranty Period
To claim for warranty, contact us on 1300 800 200 or [email protected] to get an RA#
(Return Authorisation Number) or submit a support ticket on my.andatech.com.au. Ensure that the
RA# is clearly stated on the outside of the packaging and that the product is properly packaged so that
no damage occurs to the product during transit. Shipping of the product back to us for warranty will be
at your cost. A product return without the RA# or proof of purchase will not be accepted.
Extent of Warranty
This warranty is limited to defects in workmanship or parts. All defective products or parts will be
repaired or replaced. This warranty does not cover manuals and packaging.
Normal Wear and Tear
This warranty does not cover normal wear and tear to the product or parts.
Exclusions
This warranty does not cover:
• Any defect caused by an accident, misuse, abuse, improper operation, lack of reasonable care,
unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised
by the distributor.
• Any product that has been damaged by a lightning strike either directly or indirectly or a main power
surge or liquid ingress.
•
The product if it is located outside of Australia.
•
Any damage caused by improper power input or improper cable connection.
Andatech Pty. Ltd.
PO Box 3038, Nunawading VIC 3131, Australia.
Phone: 1300 800 200 Fax: 1300 883 802 Email: [email protected]
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