I get the error: “EZ Converter is unable to connect with your audio recording device.”
1. Make sure your ION Audio USB Audio Converter is connected to a USB port on your
computer, and that the power switch (if there is one) is set to the
ON
position.
2. Try another USB port on your computer. See the following section for additional help:
•
Troubleshooting Poor USB Communication
(p.10)
3. If neither of the above suggestions help, please
contact us
! (p.11)
I get the error: “Your computer is currently set to record in mono mode instead of stereo.”
This symptom will only occur on Windows computers, and can be resolved by correcting your
computer settings.
Make sure your computer’s settings are correct.
•
Windows Vista and Windows 7 – Setup Instructions
(p.2)
•
Windows XP – Setup Instructions
(p.4)
It appears that audio is being recorded; however it is not successfully exported to iTunes.
EZ Converter works in conjunction with Apple’s iTunes software. EZ Converter handles
communicating with your USB Recording device, and recording the audio, while iTunes
handles organizing the recordings you’ve made, playing them back, or burning them to CD.
1. Make sure you have the latest version of EZ Converter installed, and that your computer
is configured correctly. Refer to the beginning of this document for step-by-sep
instructions.
2. If the latest version of EZ converter is installed, and your computer is set up correctly,
then your installation of iTunes may be missing, outdated, or corrupt.
1. Uninstall iTunes from your computer using the Add/Remove
Programs Control
Panel
(in Windows XP) or using the
Programs and Features
Control Panel (in
Windows Vista or Windows 7). Skip to step 2 below if you’re using a Macintosh.
2. Visit
http://www.itunes.com
and download and install the latest version of iTunes on
your computer.
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