RAD-Moon User’s Guide
8
© 2015 Intrepid Control Systems, Inc.
Version 1.1 - May 6, 2015
7
Troubleshooting
Like all Intrepid products, the RAD-Moon has been designed, manufactured and tested to
provide you with years of trouble-free service. However, as with any complex engineered
device, problems can occasionally arise, either with the product itself, or with the process of
setting up and using it.
If you’re experiencing difficulties with your RAD-Moon, please try some of the troubleshooting
ideas in this section. You may be able to save time by solving the problem yourself!
No LEDs are Illuminated
This can happen if the RAD-Moon has not been connected to any other devices. Check that at
least one of its Ethernet connections has been correctly made to either type of Ethernet device.
If the RAD-Moon has been attached to at least one device and still has no LEDs lit, this usually
means that the RAD-Moon is not receiving power. Try the following:
•
Check the USB connections on the RAD-Moon and the USB device.
•
Remove and then reconnect the USB cable.
•
Ensure that the USB device is powered on.
•
Try a different USB port.
•
Try a different USB cable.
•
Try connecting to a different USB device.
If the USB cable that came with the RAD-Moon doesn’t work, but a different USB cable does,
please contact Intrepid for a replacement.
Conventional Ethernet Link LED is not Illuminated
The RAD-Moon has not established a link to the conventional Ethernet device to which it has
been connected. Here are a few things that may help:
•
Double-check the Ethernet connections on the RAD-Moon and Ethernet device.
•
Ensure that the Ethernet port on the device is enabled and active.
•
Remove and reconnect the Ethernet cable.
•
Try a different Ethernet port, if possible.
•
Try a different Ethernet cable.
•
Disable and then reenable the Ethernet port within Windows on the PC.
Again, in the unusual case that the supplied Ethernet cable is defective, Intrepid will replace it.
