TROUBLESHOOTING
POWER
When the
InterPage
Z-500 Series
Paging Transmitter Unit
is assembled and power is applied, you should be able to see
a
Green
Power LED
indicator illuminated on the Transmitter Unit. If not, verify that all connections are tight and verify that
110 VAC power is available at the power outlet. If connections are tight, power is available and the
Green
Power LED
indicator doesn’t illuminate, determine if the
Power Supply
is at fault by trying another Power Supply. If the Transmitter
Unit still does not respond, the Transmitter Unit is most likely in need of repair or replacement.
At power-up: T
he Transmitter Unit is supposed to send a status message through the serial port to the host PC.
PAGERS
When you send a paging message command to the Transmitter unit from the PC, the
Green
RF TX LED
indicator on the
Transmitter Unit should illuminate for about 3-4 seconds to indicate that transmission is occurring. If you don’t receive a
message on the selected paging receiver, follow the checklist below to troubleshoot paging reception:
1.
Pager turned on
2.
Pager has fresh battery
3.
Pager properly defined in the paging control application software on the host PC.
4.
Pager located at least arms length away from Transmitter Unit during transmission. (Some
paging receivers do not properly decode paging messages when the paging receivers are
located in close proximity to the transmitter antenna. Holding a paging receiver at arms length
away from a transmitter antenna is usually sufficient to allow the paging receiver to properly
decode a paging transmission).
5.
Antenna attached to Transmitter Unit
6.
Pager at the same frequency as the Paging System
7.
Pager uses POCSAG paging protocol
CARRIER DETECT
If the
Carrier Detect
mode is activated, and you find that paging transmissions are delayed for significant periods of time
due to interference on the channel, you should temporarily De-activate the Carrier Detect mode to allow transmissions to
occur regardless of other transmissions on the channel. You may find that you get excellent paging reception even with
Carrier Detect De-activated. You may want to contact your nearest FCC field office to find out what is causing the unwanted
interference on your channel. Please note that the typical
InterPage
Z-500 Series
Paging System
installation uses 5 watt
system (2 watt Optional) that operates subservient to other operators on the same frequency. If you find that the unwanted
transmissions are legal, and if you find that your paging reception is suffering due to the unwanted transmissions from
another source, you may have to change your paging system to another operating frequency. The system will need to be
sent back to the Dealer or
InterPage
for the Frequency change and the same may need to be done to the pagers on the
system.
If you have multiple
InterPage
Z-500 Series
Paging Systems
installed in the same facility, and at the same operating
frequency, you should activate the Carrier Detect (RF CD) mode on all paging systems in order to ensure paging messages
are being properly transmitted to paging receivers.
This Completes the “Trouble Shooting” and ends this Z-500 Series User Manual.
Please Contact your InterPage Dealer for Support.
“The On-Site Wireless Paging Systems for On- Premise Paging”
InterPage Sales:
1.800.992.1000
x1
- InterPage Fax:
561.844.5844
InterPage Return Authorizations:
1.800.992.1000
x2
InterPage Technical Support:
1.800.992.1000
x4
or
InterPage Website:
www.iplp.com
