Intermec SF51, Руководство пользователя

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Chapter 3 — Troubleshooting and Maintaining the SF51
28 SF51 Cordless Scanner User’s Guide
Troubleshooting the SF51
Use this chapter to troubleshoot some common problems you
may experience with your SF51. If you cannot find the answer
to your problem in the “Problems and Solutions” section on
page 29, you may need to call Product Support.
Calling Product Support
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have
the following information ready:
• Product version
• Sub-system versions
• Bluetooth address of your SF51
To get the product version, sub-system versions, or Bluetooth address
1 If necessary, install the USB Bluetooth adapter (P/N 074892)
and create a Bluetooth connection between your SF51 and
your PC. For help, see the
USB Bluetooth Adapter Instructions
(P/N 074479) that ship with the adapter.
2
Run an application that can accept bar code information
from the SF51, such as HyperTerminal.
3 Scan these bar codes:
Get Product Version
\60\0F\37\20
Get Sub-System Versions
\60\0F\37\24