Intermec CK3a, Руководство пользователя

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Chapter 4 — Troubleshooting and Maintaining the CK3
68 CK3 Mobile Computer User’s Manual
Calling Product Support
To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Operating system version
• SmartSystems Platform Bundle (SSPB) version
• If you are using security, know the type (Funk or Microsoft) and
the full set of parameters
• Power management settings
• If you are using Intermec Terminal Emulation (ITE), know the
version and protocol
• If you are not using ITE, know the language your custom
application was written in and the tools you used to create it
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
To find your configuration number
• Look at the CN field of the configuration label on the back of your
CK3.
To find your operating system version
1 Tap Start > Internet Explorer .
2 Tap the Intermec logo. The Intermec page appears and displays
the software build information.