3.
The camera does not add to the UltraSync network when
Scan for Cameras is selected.
Cause
Solution
The camera will not work if the
devices are not on the same network.
Ensure that the camera and
the UltraSync Hub panel are
on the same network. The
LED illuminates solid white.
The camera only supports
the 2.4 GHz wireless
network with WPA2 AES
security protocol. It does not
support 5 GHz wireless
networks. The camera LED
color illuminates solid blue if
it is not connect to a wireless
network.
UltraSync Hub must be using IP to
work with the cameras.
Ensure that the UltraSync
Hub panel is not installed
using a cellular radio only.
Ensure that cameras are not being
added to a network that already has a
high number of cameras installed on
the same network. This is unusual,
but may be common in testing
environments.
Put UltraSync Hub and the
cameras on their own router.
16
P/N 466-2950-EN • REV B • ISS 07MAY18 © 2018 United Technologies Corporation. All rights reserved.
