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SuperBus 2000 2X16 LCD Alphanumeric Touchpad Installation Instructions 

2.  Press and release the 1 and 2 buttons together 

repeatedly, until the desired contrast level is displayed. 

3.  Press Ç and the display briefly shows 

DONE

, then shows 

the time and date. 

Troubleshooting 

Table 3 below describes what to do if the touchpad does not 
operate correctly. 

Table 3: Troubleshooting 

Problem Action/Solution 

Touchpad doesn’t 
power up (no display 
and no beeps when 
buttons are pressed). 

 

Check for correct wiring connections at 
touchpad and panel terminals. 
Make sure panel battery is connected 
correctly and that the panel transformer is 
plugged in. 
Make sure panel transformer is not plugged 
into an electrical outlet controlled by a 
switch. Relocate transformer to an 
unswitched outlet location, if necessary. 

Touchpad display 
appears blank, but 
beeps sound when 
buttons are pressed. 

Check the touchpad display contrast setting. 
It may be set to 0 (no display). 

Touchpad display 
shows a flashing *, 
indicating a trouble 
condition and system 
doesn’t respond to 
commands from 
touchpad. 

 

Check for correct bus wiring connections 
(green and white wires) at touchpad and 
panel terminals. 
Make sure touchpad unit number is set to a 
different number than all other bus devices. 
If necessary, change the touchpad unit 
number (see procedure on this page). 
(Concord panels with software versions 1.0-
1.6 only.) 

 

Changing the Touchpad Unit Number (Concord 
Panels with Software Version 1.0-1.6 Only) 

Use the following guidelines when changing device unit 
numbers to avoid communication conflicts between bus 
devices and the panel: 

• 

All bus devices with DIP switches (LED Touchpads, 
ESMs, HIMs, etc.) must be set to the desired unit number 
before applying power and entering program mode. 

• 

Whenever possible, assign touchpad unit numbers before 
all other panel programming. 

To change the touchpad unit number: 

1.  At the touchpad, press and hold the D and 6 buttons 

together for at least 2 seconds. The display should show 

DA n

, where 

n

 is the touchpad current unit number (000 - 

015). 

Note

: At this time, the touchpad is in configuration mode 

and no longer communicating to the panel. The system 
may immediately indicate a bus failure. Ignore the failure 
and continue with the procedure. The bus failure will clear 
after successfully changing the touchpad unit number. 

2.  Press É. The display shows 

ENTER _

3.  Enter the desired three digit unit number (000 - 015), then 

press É. The display shows 

DA n

, where 

n

 is the new 

touchpad unit number. 

Note

: Do not use unit number 15 in Concord RF systems. 

4.  Press Ç to exit from the configuration mode. 

Note

: If the new touchpad unit number was previously 

learned by the panel, communication between the 
touchpad and the panel begins immediately. However, if 
the new touchpad unit number has never been learned by 
the panel, continue with step five. 

5.  Force the panel to scan bus devices as follows: 

 

For systems where this is the only installed touchpad, 
remove panel AC and battery power, then re-apply power. 

 

For systems with more than one touchpad, go to another 
system touchpad and enter 8 + installer/dealer CODE + 0 
+ 1. The display shows 

SCANNING BUS DEVICES

,

 

then 

a time and date display. 

The touchpad and all other bus devices should operate 
correctly and any bus failures should be cleared. 

Note

: If the panel still indicates a bus failure the panel may 

have previously learned a unit number that is no longer used 
by any bus device. See the specific panel Installation 
Instructions for more information on deleting unused unit 
numbers. 

Specifications 

Compatibility 

Concord, Concord Express, Concord Ultra 
Panels 

Power requirements 

12 VDC nominal (see Table 1 on page 1 for 
more information) 

Operating temperature 

32 to 120°F (0 to 49°C) 

Humidity 

70% relative, non-condensing 

Dimensions 

5.0 x 4.5 x 0.75 in. (L x W x D) 

Installation Wall 

mount 

Regulatory information 

Manufacturer 

UTC Fire & Security Americas Corporation, Inc.
1275 Red Fox Rd., Arden Hills, MN 55112-6943, 
USA 

UL listings 

UL 985 Household Fire Warning System Units 
UL 1023 Household Burglar-Alarm System Units
UL1610 Central Station Burglar-Alarm Units 
(Commercial Burglary) 

Note

: See specific panel Installation Instructions 

for complete UL installation requirements for the 
system you are installing 

Contact information 

For contact information, see www.utcfireandsecurity.com or 
www.interlogix.com. 

For technical support, toll-free: 888.437.3287 in the US 
including Alaska, Hawaii, Puerto Rico, and Canada. Outside 
the tool-free area, contact your dealer. 

Copyright © 2011 Interlogix, a UTC Fire & Security Company. 
All rights reserved. 

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