17
6
Getting Help
Use the information in this chapter if you encounter a problem with
Intense 3D 100, want to get product information or fixes, or want to
contact Intergraph for help.
World Wide Web
If your computer has a World Wide Web browser, connect to the
Intense 3D 100 pages at http://www.intergraph.com/ics/i3d100. On
these pages, you can:
u
Download updated drivers.
u
Search the Knowledge Base (a collection of I-Articles).
u
Review frequently asked questions (FAQs).
u
Submit a question or log a problem using an online form.
Intergraph Bulletin Board Service
If your computer has a modem, log on to the Intergraph Bulletin Board
Service (IBB). Available 24 hours a day, 7 days a week, the IBBS is an
electronic forum for Intergraph customers to exchange information with
Intergraph’s technical and marketing staff, and with other Intergraph
customers. On the IBBS, you can:
u
Download updated drivers.
u
Search the Knowledge Base (a collection of I-Articles).
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits,
no parity, one (1) stop bit, and any baud rate up to 14,400.
2. Using a modem, dial the IBBS number, 205-730-8786. You can
dial 205-730-6504 if you are using a 2,400 baud connection.
Mirror sites are maintained for locations outside the United States.
Information on these sites is available on Intergraph Online,
Intergraph’s World Wide Web server.
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