Intenza Stairclimbers Manual_____Maintenance_____Self—Diagnosis and Troubleshooting
Self—Diagnosis
Your Service Representative may need to check accumulated data about the Intenza Stairclimber’s past usage, test the function or error
message. For these reasons, Intenza Stairclimbers are equipped with a service mode and can offer a diagnosis report for easy troubleshooting.
InCare
TM
function is a service diagnostic process that can automatically send out detected error messages to an Intenza Customer Service
Centre.
Troubleshooting
WHEN TO CALL FOR HELP
CHECKLIST
1
Verify the symptom/s and review the operating instructions.
2
The problem may be unfamiliarity with the product, its features or the workout programs.
3
Check the error message, then follow the instructions in the service manual.
4
When the display shows
NEED MAINTENANCE
you are recommended to contact your local distributor for service.
5
If the problem you encounter has not been resolved by the above steps, and the Intenza Stairclimber is still not operational
please locate and document the serial number of the unit, and contact your local dealer.
6
Send the diagnosis report and serial number to your local distributor for service.
WHERE IS THE SERIAL NUMBER OF THE PRODUCT?
The serial number contains six digits. There are two locations where you can find Intenza Stairclimber serial numbers—
1
One is located on the front of Intenza Stairclimbers near the power switch.
2
One is located on the mainframe under the motor cover.
20
PLEASE NOTE
Replace defective components immediately
or keep the equipment out of use until your Stairclimber
is repaired.
