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Appendix B: Getting Help
If you encounter an issue with your server platform, follow these steps to obtain support
on your product.
1. Get connected to our support web page (http://support.intel.com/support/
motherboards/server/) for 24 hours a day, 7 days a week support when you need it
to get the latest and most complete technical support information on all Intel
Enterprise Server and Storage Platforms. Information available at the support site
includes:
•
Latest BIOS, firmware, drivers, and utilities
•
Product documentation, installation and quick start guides
•
Full product specifications, technical advisories, and errata
•
Compatibility documentation for memory, hardware add-in cards, chassis support
matrix, and operating systems
•
Server and chassis accessory parts list for ordering upgrades or spare parts
•
A searchable knowledgebase to search for product information throughout the
support site
2. Send an email to Intel's technical support center using the following online form if
you are still unable to obtain a solution to your issue: http://support.intel.com/
support/go/emf/index.htm
3. Lastly, you can contact an Intel support representative using one of the following
support phone numbers: http://support.intel.com/support/9089.htm. Charges may
apply. Intel customer support suggests filling out a issue report form to better
service the issue:
Intel now offers Channel Program members around-the-clock 24 hours a day, 7 days a
week technical phone on Intel® server boards, server chassis, server RAID
controller cards, and Intel
®
Server Management: http://www.intel.com/reseller/
Warranty Information
Connect to Intel's website to obtain warranty information: http://support.intel.com/
support/motherboards/server/sb/CS-010807.htm
•
Requires Login to the Reseller Site to obtain the 24x7 Number.