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Intel® Server Board S3420GPRX User Guide

Appendix B:

Intel

Server Issue Report

Form

Issue Report Form (Rev 3.6)

Note: Filling out this form completely is required for any escalation.

===============================================================

Customer Contact Information:

Customer Support Case #:
===============================================================

Intel

Server Board or System:

(Example: S3420GPRX or SR1630GPRX/SR1630HGPRX)
===============================================================

Server Chassis:

(Example: SR1630GPRX/SR1630HGPRX. If third-party chassis used, indicate make and
model.)
===============================================================

Baseboard Information: (some information maybe found by
accessing BIOS & going through the Server Management menu ->
System Information)

Baseboard PBA/TA/AA # (Example: 123456-789):

- can be found on the white sticker label on the baseboard

System BIOS Version:

Intel

Remote Management Module Firmware Version (if applicable):

Intel

Management Module BMC Revision (if applicable):

BMC/mBMC Version:

FRU/SDR Version:

HSC Version:

Has the latest BIOS been tried? (Yes/No):

Содержание S3420GPRX

Страница 1: ...Intel Server Board S3420GPRX User Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Intel Order Number E90566 002 ...

Страница 2: ...ay make changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow for cooling Intel s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together It is the responsibility of the...

Страница 3: ...r Deployment Toolkit CD oder unter http www intel com support motherboards server sb cs 010770 htm Consignes de sécurité Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute instruction Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel Server Deployment Toolkit CD ou bien rendez vous sur le site http ...

Страница 4: ...iv Intel Server Board S3420GPRX User Guide 䞡㽕ᅝܼᣛᇐ ...

Страница 5: ...age can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handling boar...

Страница 6: ...ns on using the utilities shipped with the board or that may be required to update the system This includes how to navigate through the BIOS Setup screens perform a BIOS update and reset the password or CMOS Information about the specific BIOS settings and screens is available in the Technical Product Specification See Additional Information and Software for a link to the Technical Product Specifi...

Страница 7: ...n to search This Product Table 1 Additional Information and Software For this information or software Use this Document or Software For in depth technical information about this product including BIOS settings and chipset information Intel Server Board S3420GPRX Technical Product Specification For BIOS settings and chipset information Intel Server Board S3420GPRX Technical Product Specification If...

Страница 8: ...erver Intel Server Management System Software http www intel com go servermanagement For drivers firmware and BIOS updates Please see http www intel com support motherboards server S3420GP under the Software and Drivers section for the most current BIOS FRU SDR firmware drivers and utilities For diagnostics test software Diagnostics Table 1 Additional Information and Software For this information ...

Страница 9: ... Configuration Jumpers 5 Server Board Rear I O Layout 7 RAID Support 8 Hardware Requirements 8 Processor 9 Memory 9 Power Supply 10 Optional Hardware 10 Intel SAS Entry RAID Module AXX4SASMOD 10 Intel Remote Management Module 3 Lite 12 Intel Local Control Panel 12 Chapter 2 Server Utilities 13 Using the BIOS Setup Utility 13 Starting Setup 13 If You Cannot Access Setup 13 Setup Menus 13 Upgrading ...

Страница 10: ...Product Regulatory Compliance Markings 50 Electromagnetic Compatibility Notices 51 FCC USA 51 ICES 003 Canada 52 Europe CE Declaration of Conformity 53 BSMI Taiwan 53 KCC Korea 53 Restriction of Hazardous Substances RoHS Compliance 54 End of Life Product Recycling 54 Appendix E Troubleshooting 55 System Boot Quiet Time 55 Resetting the System 55 Problems following Initial System Installation 56 Fi...

Страница 11: ...System Boots when Installing PCI Card 62 Problems with Newly Installed Application Software 62 Problems with Application Software that Ran Correctly Earlier 63 Devices are not Recognized under Device Manager Microsoft Windows Operating Sys tem 63 Hard Drive s are not Recognized 63 Bootable CD ROM Disk Is Not Detected 64 LED Information 64 BIOS POST Beep Codes 65 ...

Страница 12: ...19 Figure 9 BMC Force Update Jumper 19 Figure 10 Installing Memory 22 Figure 11 Lifting the Load Lever 24 Figure 12 Open the Load Plate 24 Figure 13 Remove the Socket Protective Cover 25 Figure 14 Remove the Processor Protective Cover 25 Figure 15 Installing the Processor 26 Figure 16 Close the Load Plate and Socket Lever 26 Figure 17 Installing the Heatsink Assembly 27 Figure 18 Removing the PCI ...

Страница 13: ...C LED Decriptions 8 Table 4 Channel Slot Configuration 9 Table 5 Setup Menu Key Use 14 Table 6 Diagnostic LED Placement Diagram 33 Table 7 POST Progress Code LED Example 34 Table 8 Diagnostic LED POST Code Decoder 34 Table 9 Product Certification Markings 50 Table 10 Resetting the System 55 Table 11 LED Information 64 Table 12 POST Error Beep Codes 65 ...

Страница 14: ...efly describes the main features of the Intel Server Board S3420GPRX This chapter provides a photograph of the product list of the server board features and diagrams showing the location of important components and connections on the server board Figure 1 Intel Server Board S3420GPRX ...

Страница 15: ...only UDIMMs Chipset Support for Intel 3420 Chipset Platform Controller Hub PCH PCI Express switch 89HI0524G2PS I O Control External connections DB 15 video connectors RJ45 type serial Port A connector 2 USB 2 0 Ports Five 10 100 1000 Base TX RJ45 LAN connector Internal connections Two USB 2x5 pin headers each supporting two USB 2 0 ports One USB 2x5 pin header for Intel USB SSD One USB 2 0 interna...

Страница 16: ...0 with optional RAID 5 support provided by the Intel RAID Activation Key AXXRAKSW5 IT IR RAID through optional Intel SAS Entry RAID Module AXX4SASMOD provides entry level hardware RAID 0 1 10 and native SAS pass through mode 4 ports full featured SAS SATA hardware RAID through optional Intel Integrated RAID Module SROMBSASMR AXXROMBSASMR provides RAID 0 1 5 6 and striping capability for spans 10 5...

Страница 17: ...Express x16 Gen2 U PCH Chipset C CMOS Battery V SAS Module Connector D RJ 45 Serial port Connector W System FAN 1 E RJ 45 GbE NIC5 and Dual USB combo connector X IPMB Connector F Dual port RJ 45 GbE LAN Connector NIC3 and NIC4 Y SATA SGPIO Connector G SATA RAID key Z HSBP Connector H DB15 Video port AA USB Floppy ...

Страница 18: ...fic features of the server board I Dual port RJ 45 GbE LAN Connector NIC1 and NIC2 BB SATA 0 J Diagnostic ID Status LED CC SATA 3 K Main Power Connector DD SATA 1 L System FAN 4 EE SATA 4 M CPU Power Connector FF SATA 2 N CPU Fan GG SATA 5 O Power Supply AUX Connector HH Internal USB connector P DIMM Slots II Intel RMM3 Lite Q System FAN 3 JJ Front Panel Connector R System FAN 2 KK Internal Serial...

Страница 19: ...e pins should not be connected for normal operation J1F1 ME Force Update 1 2 ME Firmware Force Update Mode Disabled Default 2 3 ME Firmware Force Update Mode Enabled J1F2 Password Clear 1 2 These pins should have a jumper in place for normal system operation Default 2 3 To clear administrator and user passwords power on server with pins 2 3 connected The password are cleared within 5 10 seconds Th...

Страница 20: ... the LED information J1D1 Chassis Intrusion 1 2 The two pins are connected is normal state The two pins are disconnected is Chassis Intrusion state Jumper Name Pins What will occur during a system reset A System Status LED E DB15 Video Port B ID LED F Dual port RJ 45 GbE LAN Connector NIC3 and NIC4 C Diagnostics LEDs G RJ 45 GbE NIC5 and Dual USB combo connector D Dual port RJ 45 GbE LAN Connector...

Страница 21: ...d Host Controller Interface AHCI Intel ESRT2 Intel Embedded Server RAID Technology II supports RAID 0 1 10 Intel Matrix RAID Intel Matrix Storage Technology RAID supports RAID 0 1 5 10 Note For help with navigating the BIOS Setup utility see the Intel Server Board S3420GPRX Technical Product Specification For information on how to configure RAID refer to the RAID software user s guide at http www ...

Страница 22: ...d Software Memory The Intel Server Board S3420GPRX supports a DDR3 based memory subsystem The server board supports up to three DIMM sockets per channel Refer to the following table for channel slot configuration The minimal memory population is one DIMM in memory slot DIMM_A1 For a complete list of supported memory see the links under Additional Information and Software Table 4 Channel Slot Confi...

Страница 23: ... Module AXX4SASMOD is present the x4 PCI Express links from PCI Express x2 switch to the SAS module slot The optional Intel SAS Entry RAID Module AXX4SASMOD includes a SAS1064e controller that supports x4 PCI Express link widths and is a single function PCI Express end point device The SAS controller supports the SAS protocol as described in the Serial Attached SCSI SAS Standard version 1 0 and al...

Страница 24: ...set the Configure Intel SAS Entry RAID Module to either LSI Integrated RAID or Intel ESRTII mode IT IR RAID Mode Supports entry hardware RAID 0 RAID 1 and RAID10 10E and native SAS pass through mode Intel ESRTII Mode The Intel Embedded Server RAID Technology II Intel ESRTII feature provides RAID modes 0 1 and 10 If RAID 5 is needed with Intel ESRTII you must install the optional Intel RAID Activat...

Страница 25: ...ate products You must install these two components together These components provide a way to view and operate the server remotely in real time Keyboard video and mouse control KVM is redirected to a managing system this provides remote control of the server USB media redirection allows you to use a USB device anywhere on the network as if it was installed on the managed server For example you can...

Страница 26: ...ing the Power On Self Test POST you will see this prompt Press F2 to enter SETUP In a third condition when CMOS NVRAM is corrupted you will see other prompts but not the F2 prompt Warning CMOS checksum invalid Warning CMOS time and date not set In this condition the BIOS will load default values for CMOS and attempt to boot If You Cannot Access Setup If you cannot access the BIOS Setup you might n...

Страница 27: ... list without displaying the full list On 106 key Japanese keyboards the plus key has a different scan code than the plus key on the other keyboard but it has the same effect Enter Execute Command The Enter key is used to activate submenus when the selected feature is a submenu or to display a pick list if a selected feature has a value field or to select a sub field for multi valued features like...

Страница 28: ... to return the system to service Refer to Additional Information and Software for a link to necessary software and instructions Recording the Current BIOS Settings 1 Boot the computer and press F2 when you see the message Press F2 Key if you want to run SETUP 2 Write down the current settings in the BIOS Setup program Note Do not skip step 2 You need these settings to configure your computer at th...

Страница 29: ...nter a CMOS Checksum error or other problem after reboot If this happens shut down the system and reboot CMOS checksum errors require that you enter Setup check your settings save your settings and exit Setup Recovering the BIOS If an update to the system BIOS is not successful or if the system fails to complete POST and the BIOS is unable to boot an operating system it may be necessary to run the...

Страница 30: ...overy from a USB floppy The recovery media must contain the following files under the root directory FVMAIN FV UEFI iFlash32 Rec CAP Startup nsh update accordingly to use proper Rec CAP file 4 Plug the system into the AC power source and power it on 5 The BIOS POST screen will appear displaying the progress and the system will automatically boot to the EFI SHELL 6 Remove the recovery media 7 Power...

Страница 31: ...ndicated in the following diagram Figure 7 Password Recovery Jumper 4 Reconnect the AC power power up the system 5 Power down the system and disconnect the AC power 6 Return the Password Clear jumper to the Password Clear Protect position covering pins 1 and 2 7 Reconnect the AC power and power up the server 8 Close the server chassis The password is cleared and can be reset by going into the BIOS...

Страница 32: ...nnect the AC power and power up the system The CMOS is cleared and can be reset by going into the BIOS setup Updating the Integrated BMC Figure 9 BMC Force Update Jumper When performing the standard Integrated BMC firmware update procedure the update utility places the Integrated BMC into an update mode allowing the firmware to load safely onto the flash device In the unlikely event the Integrated...

Страница 33: ... when the server is running normally 1 Power down and remove the AC power cord 2 Open the server chassis For instructions refer to your server chassis documentation 3 Move the jumper from the default operating position covering pins 1 and 2 to the enabled position covering pins 2 and 3 4 Close the server chassis 5 Reconnect the AC cord and power up the server 6 Perform the Integrated BMC firmware ...

Страница 34: ...reen on the board for the DIMMs displays DIMM_A1 DIMM_A2 DIMM_A3 DIMM_B1 DIMM_B2 DIMM_B3 starting from the center of the board DIMM_A1 is one of two blue sockets which is close to the processor For three slots per channel configurations the server board requires DDR3 DIMMs within a channel to be populated Installing DIMMs To install DIMMs follow these steps 1 Observe the safety and ESD precautions...

Страница 35: ... Figure 10 Make sure the clips are firmly in place letter E in Figure 10 11 Replace the server s cover and reconnect the AC power cord Refer to the documentation that came with your server chassis for instructions on installing the server s cover Removing DIMMs To remove a DIMM follow these steps 1 Observe the safety and ESD precautions in Safety Information 2 Turn off all peripheral devices conne...

Страница 36: ...al Information and Software for a link to the list of compatible processor s Caution ESD and handling processors Reduce the risk of electrostatic discharge ESD damage to the processor by doing the following 1 Touch the metal chassis before touching the processor or server board Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor 2 Av...

Страница 37: ...Guide 5 Locate the processor socket and open the socket lever see Figure 11 Figure 11 Lifting the Load Lever 6 Open the load plate see letter A and B in Figure 12 Figure 12 Open the Load Plate REMOVE AF003186 A B REMOVE AF003187 REMOVE A B ...

Страница 38: ...he Socket Protective Cover 8 Take the processor out of the box and remove the protective shipping cover Figure 14 Figure 14 Remove the Processor Protective Cover 9 Align the processor cutouts to match the two socket pins and insert the processor into the socket as shown in Figure 15 AF003188 REMOVE AF003189 A ...

Страница 39: ...Processor 10 Close the load plate see letter A in Figure 16 close the socket lever and ensure the load plate tab engages under the socket lever when fully closed see letter B and C in Figure 16 Figure 16 Close the Load Plate and Socket Lever AF003190 A AF003191 A B D C ...

Страница 40: ...TIM 1 Remove the protective cover from the TIM on the underside of the heat sink Do not touch the TIM 2 Orient the heat sink over the processor as shown in Figure 17 You must position the fins as shown to provide correct airflow through the system 3 Set the heat sink over the processor lining up the four captive screws with the four posts surrounding the processor 4 Loosely screw in the captive sc...

Страница 41: ... the processor Doing so could damage the processor 9 Lift the processor lever 10 Raise the CPU load plate 11 Remove the processor 12 If installing a replacement processor see Installing the Processor Otherwise install the protective socket cover over the empty processor socket and reinstall the chassis cover Installing a PCI Card This system does not include peripherals and add in cards you must p...

Страница 42: ...d into the PCI slot on the server board Press firmly on the riser card until it is fully seated Press down on the riser card do NOT press down on the PCI card Caution Press the riser card straight down into the slot Tipping it in the slot while installing it may damage the riser card or slot on the server board 4 Use the screw removed in Step 1 to secure the riser card assembly to the chassis Rise...

Страница 43: ...ed batteries according to manufacturer s instructions Advarsel Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren Advarsel Lithiumbatteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverandøren Varning Explos...

Страница 44: ...tructions on removing the server s cover 5 Insert the tip of a small flat bladed screwdriver or an equivalent under the tab in the plastic retainer Gently push down on the screwdriver to lift the battery 6 Remove the battery from its socket Figure 20 Replacing the Backup Battery 7 Dispose of the battery according to local ordinance 8 Remove the new lithium battery from its package and being carefu...

Страница 45: ...32 Intel Server Board S3420GPRX User Guide ...

Страница 46: ...lower nibble The upper nibble bits are represented by Diagnostic LEDs 4 5 6 and 7 The lower nibble bits are represented by Diagnostics LEDs 0 1 2 and 3 Given the bit is set in the upper and lower nibbles the corresponding LED is lit If the bit is clear corresponding LED is off The Diagnostic LED 7 is labeled as MSB and the Diagnostic LED 0 is labeled with LSB Figure 21 POST Code Diagnostic LED Loc...

Страница 47: ...1 1 0 0 Ah Ch Table 8 Diagnostic LED POST Code Decoder Diagnostic LED Decoder Checkpoint O On X Off Description Upper Nibble Lower Nibble MSB LSB 8h 4h 2h 1h 8h 4h 2h 1h LED 7 6 5 4 3 2 1 0 Host Processor 0x10h X X X O X X X X Power on initialization of the host processor bootstrap processor 0x11h X X X O X X X O Host processor cache initialization including AP 0x12h X X X O X X O X Starting appli...

Страница 48: ...of memory 0x24h X X O X X O X X Programming timing parameters in the memory controller 0x25h X X O X X O X O Configuring memory parameters in the memory controller 0x26h X X O X X O O X Optimizing memory controller settings 0x27h X X O X X O O O Initializing memory such as ECC init 0x28h X X O X X X X X Testing memory Table 8 Diagnostic LED POST Code Decoder ...

Страница 49: ...X O X O O X X O Reserved for USB devices ATA ATAPI SATA 0x5A X O X O O X O X Resetting SATA bus and all devices 0x5B X O X O O X O O Reserved for ATA 0x5C X O X O O O X X Enable Smart if supported by ATA device 0x5D X O X O O O X O Reserved for ATA SMBUS 0x5E X O X O O O O X Resetting SMBUS 0x5F X O X O O O O O Reserved for SMBUS Local Console 0x70h X O O O X X X X Resetting the video controller V...

Страница 50: ...X O O X X O Detecting the mouse 0x9A O X X O O X O X Detecting the presence of mouse 0x9B O X X O O X O O Enabling the mouse Fixed Media 0xB0 O X O O X X X X Resetting fixed media device 0xB1 O X O O X X X O Disabling fixed media device 0xB2 O X O O X X O X Detecting the presence of a fixed media device hard drive detection and so on 0xB3 O X O O X X O O Enabling configuring a fixed media device R...

Страница 51: ... O O X O O O X X Trying boot selection 0xDD O O X O O O X O Trying boot selection 0xDE O O X O O O O X Trying boot selection 0xDF O O X O O O O O Trying boot selection Pre EFI Initialization PEI Core 0xE0 O O O X O X X X Started dispatching early initialization modules PEIM 0xE1 O O O X X X X O Reserved for initialization module ues PEIM 0xE2 O O O X X X O X Initial memory found configured and ins...

Страница 52: ... O O O X X X Operating system has requested EFI to close boot services ExitBootServices has been called 0xF9 O O O O O X X O Operating system has switched to virtual address mode SetVirtualAddressMap has been called 0xFAh O O O O O X O X Operating system has requested the system to reset ResetSystem has been called Pre EFI Initialization Module PEIM Recovery 0x30 X X O O X X X X Crisis recovery ha...

Страница 53: ...ory in the system or SPD data bad so no memory could be detected 0xEBh O O O X O X O O Memory Test Error Memory failed Hardware BIST 0xEDh O O O X O O X O Population Error RDIMMs and UDIMMs cannot be mixed in the system 0xEEh O O O X O O O X Mismatch Error More than two Quad Ranked DIMMS in a channel Table 8 Diagnostic LED POST Code Decoder ...

Страница 54: ...xample SR1630GPRX SR1630HGPRX If third party chassis used indicate make and model Baseboard Information some information maybe found by accessing BIOS going through the Server Management menu System Information Baseboard PBA TA AA Example 123456 789 can be found on the white sticker label on the baseboard System BIOS Version Intel Remote Management Module Firmware Version if applicable Intel Manag...

Страница 55: ...ware been tried Yes No Has the latest FRU SDR been tried Yes No Has the latest HSC been tried Yes No Processor information Thermal solution Heatsink examples 1U Passive w air ducting Active w fan etc Memory Type Speed sSpec Thermal Solution Processor 1 Processor 2 Processor 3 Processor 4 Manufacturer Part Number DRAM Part Number On Intel tested list ...

Страница 56: ...e Devices Example SCSI SATA SAS USB Tape etc Operating System Information Example RedHat Enterprise Linux Microsoft Windows Server 2003 Service pack 1 OEM CD Manufacturer Version Language version English Arabic Chinese Simplified Service Pack Level or Kernel Revision Distribution OEM Retail Type Slot Manufacturer Model Firmware Description Use Manufacturer Model Firmware Manufacturer Model Type Si...

Страница 57: ...roller firmware version Has the latest RAID firmware been tried Yes No RAID driver version Has the latest RAID driver been tried Yes No RAID volumes configuration disks RAID level RAID volume use Boot device Data Volume Is BBU Battery Backup Unit installed Yes No BBU part number Detailed description of issue Troubleshooting tried ...

Страница 58: ...lease provide a brief description below Do you have systems already purchased that are not being delivered to your customers because of this issue If yes please provide a brief description below Have you returned systems or components to your place of purchase because of this issue If yes please provide a brief description below All other brands and names are property of their respective owners ...

Страница 59: ...46 Intel Server Board S3420GPRX User Guide ...

Страница 60: ... knowledgebase to search for product information throughout the support site 2 If you are still unable to obtain a solution to your issue send an email to Intel s technical support center using the online form available at http supportmail intel com scripts emf welcome aspx 3 Lastly you can contact an Intel support representative using one of the support phone numbers available at http support int...

Страница 61: ...48 Intel Server Board S3420GPRX User Guide ...

Страница 62: ...equired to comply with Class A emission requirements because it is intended for a commercial type market place Intel targets 10db margin to Class A Limits The Intel Server Board S3420GPRX been has been tested and verified to comply with the following electromagnetic compatibility EMC regulations when installed a compatible Intel host system For information on compatible host system s see Intel s S...

Страница 63: ...ation of Conformity Australia New Zealand BSMI Declaration of Conformity Taiwan KCC Certification Korea Ecology Declaration International Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings Table 9 Product Certification Markings Regulatory Compliance Region Marking UL Mark USA Canada CE Mark Europe EMC Marking Class A Canada CANADA ICES 0...

Страница 64: ...se harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Ctick Marking Australia New Zealand RLL MIC Mark Korea See the regulatory information document for additional information Recycling Package Mark China Recycling Package Mark Other than China RoHS China Table 9 Product Certification Markings Regulatory Compliance...

Страница 65: ...n a circuit other than the one to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modifications not expressly approved by the grantee of this device could void the user s authority to operate the equipment The customer is responsible for ensuring compliance of the modified product Only peripherals computer input output devices termin...

Страница 66: ... Taiwan The BSMI Certification Marking and EMC warning is located on the outside rear area of the product KCC Korea English translation of the notice above 1 Type of Equipment Model Name On License and Product 2 Certification No On RRL certificate Obtain certificate from local Intel representative 3 Name of Certification Recipient Intel Corporation 4 Date of Manufacturer Refer to date code on prod...

Страница 67: ...f 0 1 by mass 1000 PPM for Lead Mercury Hexavalent Chromium Polybrominated Biphenyls Diphenyl Ethers PBB PBDE Quantity limit of 0 01 by mass 100 PPM for Cadmium China RoHS MII Measure 39 Product marked with the Environmental Friendly Usage Period EFUP label of 20yrs substance table in Simplified Chinese either placed with the product documentation or separate insert WEEE Directive 2002 96 EC All p...

Страница 68: ...resolve your server problems on your own see Getting Help for assistance System Boot Quiet Time The power on self test POST process includes a quiet time during which the system may appear to be hung This may last as long as 20 seconds Do not power off or reboot the system during this time The POST LEDs will indicate activity they may alternate blinking between amber and green When the quiet time ...

Страница 69: ...ct Are all jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two add in boards sharing the same interrupt Are all peripheral devices installed correctly If the system has a hard disk drive is it properly formatted or configured...

Страница 70: ...If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A and no CD ROM disk in the CD ROM drive 5 If the power LED does light attempt to boot from a floppy diskette or from a CD ROM disk 6 Turn on the system If the power LED does not light see Power Light Does Not Light Verifying Proper Operation of Key System Lights As POST determines the system co...

Страница 71: ...ht be defective or the cable from the control panel to the server board might be loose Have you securely plugged the server AC power cord into the power supply Some ATX power supplies have a power switch on the back of the power supply next to the fan If your system has one is it turned on Remove all add in cards and see if the system boots If successful add the cards back in one at a time with a ...

Страница 72: ...cessor s comply with the system requirements Make sure the processor s were populated according to the system requirements Remove the processor s and re seat them If you are using an add in video controller board do the following 1 Verify that the video works using the onboard video controller 2 Verify that the video controller board is fully seated in the server board connector 3 Reboot the syste...

Страница 73: ...e power supply cables properly connected to the server board Are there any shorted wires caused by pinched cables or have power connector plugs been forced into power connector sockets the wrong way Drive Activity Light Does Not Light Check the following Are the diskette drive s power and signal cables properly installed Are all relevant switches and jumpers on the diskette drive set correctly Is ...

Страница 74: ...her PCI drivers For these drivers it may be necessary to alter settings so that interrupts are not shared See the documentation that came with your PCI card s for information on changing interrupts Diagnostics pass but the connection fails Make sure the network cable is securely attached Make sure you specify the correct frame type in your NET CFG file The controller stopped working when an add in...

Страница 75: ...ignal may be sent to command the system to boot Before installing a PCI card you should always Turn off the server power by using the power button on the front of the system Unplug the AC power cord s from the server Problems with Newly Installed Application Software Problems that occur when you run new application software are usually related to the software not the server hardware Faulty equipme...

Страница 76: ...ou are getting random errors in your data files they may be getting corrupted by voltage spikes on your power line If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line you may want to install a surge suppressor between the power outlet and the system power cord Devices are not Recognized under Device Manager Microsoft Windows Operating System The M...

Страница 77: ... Information LED Name Function Location LED Color Notes ID Aid in server identification from the back panel Front panel and board rear left corner Blue Press ID LED button or use Server Management software to turn the LED on and off System Fault Visible fault warning Front panel and board rear left corner Green or Amber On No Fault Green Blink degraded Amber non critical Disk Activity Front panel ...

Страница 78: ...Major the BIOS enters the error manager and waits for the user to press an appropriate key before booting the operating system or entering the BIOS Setup The user can override this option by setting the POST Error Pause option as disabled on the BIOS setup Main screen If this option is disabled the system boots the operating system without user intervention The default is disabled Table 12 POST Er...

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