Troubleshooting
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To add an ICMP incoming rule:
1.
Double-click the Trend Micro Internet Security icon to open the application
configuration window.
2.
Click Home Network & Firewall Controls > Personal Firewalls.
3.
Under Personal Firewalls, click Settings.
4.
Under Security Level of Firewall Profile, click Advanced Settings.
5.
Click Network Protocol Control. Click Add.
6.
Set the Personal Firewall Profiles page as follows:
•
Enter the Description as
ICMP-Incoming.
•
Set the Connection as Incoming.
•
For Response, select Allow.
•
For Protocol, select ICMP (IPv4).
•
For Type number, select All Types.
•
For Types, set IP address range (IPv4).
•
In the From and To fields, enter a range of IP addresses that covers
all computers in the network.
7.
Click OK.
Configuring Microsoft Windows* Small Business Server
For Intel IT Director to work correctly with Windows* Small Business Server (SBS),
you must configure SBS on the client computer to enable local program exceptions in
Windows* Firewall.
To configure SBS 2003 on a client computer with Windows XP*
operating system, and SBS 2008 on both Windows XP and
Windows Vista* operating systems:
1.
Go to Start > Administrative Tools > Server Management.
2.
On the left of the Server Management window, click the home page icon.
Browse to Advanced Management > Group Policy Management >
Forest:YourDomainName > Domains > YourDomainName > Small
Business Server Windows Firewall YourServerName Policy
3.
Click the Settings tab. Under Administrative Templates, go to
Network/Network Connections/Windows Firewall/Domain Profile.
4.
Right click on Windows Firewall: Allow local program exception, and
click Edit.
5.
In the Group Policy Object Editor window, browse to Small Business
Server Windows Firewall > Computer Configuration > Administrative
