© INTEC Video Systems, Inc.
Revision A July 2013
13
6. Dirt on the display. Cleaning the display should be
done with a clean, soft cloth to prevent scratching.
For excessive dirt build up you can lightly dampen
your cloth with water or glass cleaner.
7. Physical damage to the display, remote or
controller and its power conductors. Examples:
cracked display casing, missing parts, exposed
power wires.
8. Equipment that has come loose. Examples:
cables that are not secure, cameras, displays, and
their brackets which may have come loose.
9. Educating the drivers on reporting minor problems
before they become major problems. Example:
unreported moisture intrusion can result in the
camera being damaged beyond repair.
By taking a few minutes to inspect the camera
system on a regular basis you will ensure long-term
reliability with minimum cost and down time.
Periodic checks of the camera system components
and wiring will help spot potential trouble areas
before they result in a system failure. An excellent
time to check is each time the vehicle is in for routine
maintenance.
How to get Service
If none of the troubleshooting suggestions in this
manual solve your problem, you may need to return
the product to INTEC for service.
First, call INTEC’s Customer Service Department at
either our Western Office (800) 468-3254 or our
Eastern Office (800) 522-5989.
Explain the problem to the customer service
representative. The representative will check to see
if you tried the in-field adjustments and may offer
alternative solutions for you to try. If these solutions
don’t work, you may be asked to send some or all of
your system to INTEC.
A Return Materials Authorization (RMA) number will
be issued. Refer to this number during any future
contact with INTEC concerning this service.
Please have the following information available to
give to the customer service representative:
1. The product model number and serial
number.
2. A description of the problem.
3. The type of vehicle on which the product
is installed.
4. Your name, address and phone number.
5. The address, phone number and contact
person of where we should return the
product after it is repaired if this is different
than above.
6. Any special requests (i.e. repair
estimates, expedite return shipment).
7. Proof of purchase.
Send the product, prepaid and insured to the
closest INTEC office:
Western U.S. and Canada:
INTEC Video Systems, Inc.
Customer Service Department
23301 Vista Grande
Laguna Hills, CA 92653
Attn: RMA______________
Eastern U.S. and Canada:
INTEC Video Systems, Inc.
Customer Service Department
4256 State Route 51 North
Belle Vernon, PA 15012
Attn: RMA_______________
Make sure to package your Car Vision
®
unit carefully
to avoid any damage during shipping. If possible,
use the original carton and packaging materials.
Our warranty does not cover loss or damage in
transit.
Product shipped to us without an RMA number may
not be accepted or may result in a delay in service.
Make sure your name, address and phone number
appear somewhere on the shipping container or
paperwork enclosed within.
You may also call to inquire about any installation
issues or concerns.
