22
10
Display remains blank
after connecting the
power cord
Bad power connection or no
power.
Inspect the power cord to en-
sure a good connection, check
the power outlet is
active.
Cooker’s electrical fuse was
blown
Contact support online
11
All LEDs
flash with
a code
appearing
on screen
C1 code
Faulty temperature sensor
(cannot be detected)
Contact support online
C2 code
Faulty temperature sensor
(short circuited)
Contact support online
C5 code
Temperature is too high
because inner pot is not
placed
Put in the inner pot properly
Temperature is too high
because there is no water in
inner pot
Put food and water in the inner
pot
C6 code
Faulty pressure sensor
Contact support online
C9 code
Faulty Bluetooth module.
Cannot connect to mobile
device via Bluetooth any-
more
You can continue to use the
unit without any safety con-
cern. Press any function key
(e.g. Soup) to stop the mes-
sage.
12
Rice half cooked or too
hard
Too little water
Adjust dry-rice and water ratio
according to recipe
Cover opened prematurely
After cooking cycle completes,
leave the cover on for 5 more
minutes
13
Rice too soft
Too much water
Adjust dry-rice and water ratio
according to recipe
14
Intermittent beeping
after the cooker starts
for a while
Indication of overheating.
The cooker has reduced the
heating temperature, and
may not reach cooking pres-
sure
Possibly starch deposits at the
bottom of the inner pot, which
have clogged heat dissipation.
Stop the cooker and inspect the
bottom of the inner pot
15
Smart Cooker App can-
not connect to the
cooker
This is a known iOS issue
with Bluetooth connections
Reboot your mobile device,
unplug the cooker and plug it
back on power in 20 seconds
16
Occasional ticking or
light cracking sound
The normal sound of power
switching and expanding
pressure board in changing
temperature
Nothing to be worried about
Wet inner pot bottom.
Wipe inner pot bottom dry
before cooking
Troubleshooting Table (Cont… )
Problem
Possible Reason
Solution
