21
Problem
Possible Reason
Solution
1
Difficult to close the lid
Sealing ring not installed
properly
Position the sealing ring
well
Float valve in the popped-up
position
Press the float valve lightly
downwards
2
Difficult to open the lid
Pressure exists inside the
cooker
Use the steam release han-
dle to reduce the internal
pressure. Open the lid after
the pressure is completely
released.
Float valve stuck at the
popped-up position
Press the float valve lightly
with a pen or chopstick.
3
Steam leaks from the
side of the lid
No sealing ring
Install the sealing ring
Sealing ring damaged
Replace the sealing ring
Food debris attached to the
sealing ring
Clean the sealing ring
Lid not closed properly
Open then Close the lid
again
4
Steam leaks from float
valve for over 2 minutes
Food debris on the float valve
silicone seal
Clean the float valve sili-
cone seal
Float valve silicone ring worn-
out
Replace the float valve sili-
cone ring
5
Float valve unable to
rise
Too little food or water in
inner pot
Add water according to the
recipe
Float valve obstructed by the
lid locking pin
Close the lid completely,
see “Cooking Preparation”
section
6
Steam comes out from
exhaust valve non-stop
Steam release handle not in
sealing position
Turn the release handle to
the sealing position
Pressure control fails
Contact support online
7
Display flashes “Lid”
Lid is not at the correct posi-
tion for the selected program
Close lid for pressure cook-
ing or open the lid for sau-
téing
8
Display shows “noPr”
Working pressure is not
reached during pre-heating
cycle.
If the lid leaks steam,
please see Problems 3, 4, 5
and 6. If there is no steam
leaking and you have frozen
food in the cooker, please
run the current program
again.
9
Display shows “Ovht”
Overheating is detected on
the inner pot
Please stop the program
and check if the food at the
bottom of the inner pot is
burnt.
Troubleshooting Table