Warranty
instantpot.com |
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| [email protected] | 1-800-828-7280
Troubleshooting
Limited Warranty
This Limited Warranty is effective for one year from the date of original consumer purchase. Proof
of original purchase date and, if requested by an authorized representative of Instant Brands Inc.
(“Instant Brands”), return of your appliance, is required to obtain service under this Limited Warranty.
Provided that this appliance is operated and maintained in accordance with written instructions
attached to or furnished with the appliance, Instant Brands will, in its sole and exclusive discretion,
either: (i) repair defects in materials or workmanship; or (ii) replace the appliance. In the event that
your appliance is replaced, the Limited Warranty on the replacement appliance will expire 12 months
from the date of original consumer purchase.
This Limited Warranty extends only to the original purchaser and use of the appliance in the
United States of America and Canada. This warranty does not cover units that are used outside of
the United States of America and Canada.
Any modification or attempted modification to your appliance may interfere with the safe operation
of the appliance and will void this Limited Warranty. This Limited Warranty does not apply in respect
of any appliance or any part thereof that has been altered or modified unless such alterations or
modifications were expressly authorized by an Instant Brands representative.
Limitation and Exclusions
The liability of Instant Brands, if any, for any allegedly defective appliance or part shall in no
circumstances exceed the purchase price of a comparable replacement appliance.
This Limited Warranty does not cover:
1. Damage resulting from accident, alteration, misuse, abuse, neglect, unreasonable use, use
contrary to the operating instructions, normal wear and tear, commercial use, improper
assembly, disassembly, failure to provide reasonable and necessary maintenance, fire, flood,
acts of God or repair by anyone unless directed by an Instant Brands Representative;
2. Repairs where your appliance is used for other than normal, personal use or when it is used in
a manner that is contrary to published user or operator instructions; or
3. Use of unauthorized parts and accessories, or repairs to parts and systems resulting from
unauthorized repairs or modifications made to this appliance.
The cost of repair or replacement under these excluded circumstances shall be paid by you.
Problem
Possible reason
Try this
Steam gushes from the
steam release valve when
the quick release button is
in the Seal position.
Not enough liquid in the inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
Pressure sensor control failure.
Contact
.
Steam release valve is not seated
properly.
Flick the quick release button to make sure
it is in the
Seal
position.
Error code appears on the
display and the cooker
beeps continuously.
C1
C2
C6
C6H
C6L
Faulty sensor.
Contact
.
C5
Temperature is too high
because the inner pot is not
placed in the cooker base.
Press
Cancel
and wait for heating element to
cool; make sure there are no foreign objects
in cooker base; insert or reposition inner pot
in cooker base and re-enter commands.
Temperature is too high.
Check for scorching on bottom of inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
C7 or
NoPr
Heat element has failed.
Contact
.
Not enough liquid.
Add thin, water-based liquid to the inner pot
according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
Quick release button
is in the
Vent
position.
Flick quick release button to make sure
it is in the
Seal
position.
Lid
Lid is not in the correct
position for the selected
program.
Open and close the lid.
Do not use a lid when using Sauté.
Error code appears on the
display and the cooker
beeps continuously.
Food
burn
High temperature detected
at bottom of inner pot;
cooker automatically
reduces the temperature
to avoid overheating.
Starch deposits at the bottom of the inner
pot may have blocked heat dissipation.
Turn the cooker off, release pressure
according to the recipe, and inspect the
bottom of the inner pot.
PrSE
Pressure has accumulated
during a non-pressure
cooking program.
Press the quick release button down until
it clicks into the
Vent
position.
Any other servicing must be performed by an authorized representative.
