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Common Faults, Diagnosis and Troubleshooting

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9 Common Faults, Diagnosis and Troubleshooting

This chapter introduces the commonserver faults, as well as corresponding diagnosis and
troubleshooting suggestions.

9.1Hardware Problems

Power-on failure at startup

Description:

After pressing the power button, the LED (power status LED, HDD status LED)

on server’s front control panel is off. Meanwhile, no KVM (display) output is displayed, and
server chassis fans do not rotate.

Suggestions:

Check the power supply situation: If the power module LED is on, it indicates normal

power supply. If the power module LED is off or red, please check whether the power supply
is normal, and whether the power cord is connected well.

If the power supply is normal, insert the power module again, and then power on for

verification.

If there is a machine and a power module of the same type, you could change the power

module to test whether there is a power module fault.

If the instructions above do not resolve the problem, please contact Inspur customer

service.

No display after power on

Description:

After pressing the power button, the power LEDon server’s front control panel

is on, the chassis fans rotate normally, but there’s no output on the display.

Suggestions:

Firstly check whether the monitor is powered up normally.

If the monitor is powered up normally, check whether it is connected normally with the

server’s VGA port.

Test on another monitor.

If there is no output on the new monitor, login to the BMC Web interface. Open BMC

remote KVM to check whether there isoutput on the monitor. If there is normal output, it
indicates the VGA port may be abnormal, please contact Inspur customer service.

If above operations could not resolve the problem, please contact Inspur customer service.

Status LED on front panel is abnormal

Содержание NF8380M5

Страница 1: ...InspurServerUser Manual NF8380M5 ...

Страница 2: ...rm or by any means without prior written consent of Inspur The information in this manual is subject to change without notice Inspur is the registered trademark of Inspur All the other trademarks or registered trademarks mentioned in this manual are the property of their respective holders Edition 1 0 Oct 2018 ...

Страница 3: ...ily If needed please contactInspur for our support and guidance 2 Before disassembling the server s components please be sure to disconnect all the power cords connected to the server 3 BIOS and BMC setup is a significant factor in correctly configuring your server If there are no special requirements it is suggested to use the Default Values and not alter the parameter settings arbitrarily After ...

Страница 4: ...r up the Server 13 4 2 Power down the Server 13 4 3 Extend the Server from the Rack 13 5 Setup 15 5 1 Optimum Environment 15 5 2 Rack Warnings 17 5 3 Identifying the Contents of the ServerShipping Carton 18 5 4 Installing Hardware Options 18 5 5 Installing the Server into the Rack 18 5 6 Installing the Operating System 19 6 Hardware Options Installation 20 6 1Processor Option 20 6 2Memory Option 2...

Страница 5: ... 2 Functional Modules 89 8 3 Web Interface Introduction 90 8 4 Storage 95 8 5 Remote Control 95 8 6 Power and Fan 97 8 7 BMC Settings 99 8 8 Logs 102 8 9 Fault Diagnosis 105 8 10 Administration 106 8 11 Command Line Function Introduction 109 8 12 Time Zone Table 115 9 Common Faults Diagnosis and Troubleshooting 117 9 1Hardware Problems 117 9 2 Software Problems 120 10Battery Replacement 122 11Regu...

Страница 6: ... 11 6 Korean Notice 125 11 7 Chinese Notice 125 11 8 Battery Replacement Notice 125 12Electrostatic Discharge 127 12 1 Preventing Electrostatic Discharge 127 12 2 Grounding Methods to Prevent Electrostatic Discharge 127 13Warranty 128 13 1 Introduction 128 13 2 Warranty Service 128 13 3 Warranty Exclusions 129 ...

Страница 7: ...properly grounded plugs Observe extension cable ratings Ensure that the total rating of all equipment plugged into the extension cable does not exceed 80 percent of the ratings limit for the extension cable 4 Please be sure to use the power supply components that come with the server such as power lines power socket if provided with the server etc For your safety please do not replace power cables...

Страница 8: ... into the rack Failure to install the corresponding stabilizers before installing equipment into the rack may cause the cabinet to tip over possibly resulting to severe injury After installing the equipment and other components into the rack only one component can be pulled out from the rack through its sliding part at one time Pulling out several components at the same time may cause the rack to ...

Страница 9: ...lease do not place objects on the cables 4 Before removing the host cover and or touching the internal components please allow for the equipment to cool first To avoid damaging the mainboard please power off the system and wait for five seconds and then remove the components from the mainboard and or disconnect the peripheral device from the system Please remember that only service technicians tra...

Страница 10: ... please hold the connector of the cables and slowly pull the plugs out Never pull on the cables 2 The products need to completely cool down before dismounting the host cover or touching the internal components 3 During the dismounting process avoid making large movement rangesto prevent damage to the components or scratching arms 4 Handle components and plug in cards with care Please do not touch ...

Страница 11: ...y branch circuits in the rack The total load of the rack should not exceed 80 of the ratings of the branch circuits 6 Ensure that components in the rack have good ventilation conditions 7 When repairing components in the rack never step on any other components ...

Страница 12: ...e computing can support 3 full length full heightPCIe GPU cards the maximum memory bandwidth up to 900GB s which will contribute toHigh Performance Computing HPC can support 37 PCIe M 2 NVME disks providing large capacity local storage space efficient and fast read write capability good stability and strong support for database applications NF8380M5 GPU External ViewNF8380M5 GPUBOX External View N...

Страница 13: ...0Plusplatinum PSUs Supports2 2redundancy mode Power Input Please refer to the power input on the nameplate label of the host Physical External Dimensions of Packing Box 722 width 368 height 1168 depth unit mm Size of Host Machine 441 width excluding lugs 130 height 945 depth unit mm Product Weight Full configuration Gross weight 50kg Gross weight includes Host Packing Box Rails Accessory Box Envir...

Страница 14: ...lView of GPUBOX Configuration Item Description 1 Handle 2 GPU BOX Riser slots 3 PCIe Riser slots 4 Handle 5 Buttons LEDs 6 IO ports 3 1 2 Front Panel View of M 2Configuration Item Description 1 Handle 2 M 2 Riser slots 3 PCIe Riser slots 4 Handle 5 Buttons LEDs 6 IO ports ...

Страница 15: ...1 3 Front Panel View of GPUConfiguration Item Description 1 Handle 2 GPU module slots 3 Handle 4 M 2 Riser slots 5 Buttons LEDs 6 M 2 Riser slots 7 IO ports 3 1 4 Front panel IO ports Item Description 1 IPMI 2 USB3 0 3 USB3 0 4 VGA ...

Страница 16: ...10 3 1 5 Front Panel Buttons LEDs Item Description 1 Attention LED 2 UID Button LED 3 Power Button LED 3 2 Rear Panel Components Item Description 1 RM port 2 System fans 3 PSUs ...

Страница 17: ...DIMM slots CPU1 3 DIMM slots CPU2 4 DIMM slots CPU3 5 CPU0 6 CPU1 7 CPU2 8 CPU3 9 FAN0 FAN3 connectors 10 FAN4 FAN7 connectors 11 Power backplane_power connectors 12 Power backplane_signal connector 13 Slimline connector PCIE x8 14 Slimline connector PCIE x8 15 sSATA hard disk_power connector ...

Страница 18: ... RJ45 network port 27 USB3 0 port 28 USB3 0 port 29 VGA port 30 PCIE x16 slots 3 4 MotherboardJumper Introduction Item Description Function CLR_CMOS CMOS clear jumper Short circuit J89 pin1 2 normal status Short circuit pin2 3 clear CMOS Note It is required to shut down the system as well as disconnect the power supply during CMOS clearing Hold for 5 seconds after short circuiting pin2 3 and then ...

Страница 19: ...y and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system 3 Disconnect the power cords The system is now without power 4 3 Extend the Server from the Rack 1 Use a screwdriver to remove the screws abovebothhandlesof the server 2 Extend the ser...

Страница 20: ...ion or maintenance procedure slide the server back into the rack until it clicks into place Tighten the screws to secure the chassis in place WARNING To reduce the risk of personal injury be careful when sliding the server into the rack ...

Страница 21: ... cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with...

Страница 22: ...uirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical p...

Страница 23: ...s such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source Inspur recommends the use ...

Страница 24: ...the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Rack mounting hardware In addition to the supplied items you may need Operating system or application software Hardware options 5 4 Installing Hardware Options Install any hardware options before ini...

Страница 25: ...t disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug...

Страница 26: ...static discharge 6 1Processor Option The server supports two and four processor operation CAUTION To avoid damage to the processor and system board only authorized personnelshould attempt to replace or install the processor in this server To help avoid damage to the processor and system board do not install theprocessor without using the processor installation tool CAUTION To prevent possible serv...

Страница 27: ...he CPU s corner mark and then assemble the Clip and CPU together Step 2 Align the heatsink position marked by 1 with the Clip s triangle mark vertically align the mounting holes on the heatsink with those on the Clip and assemble the heatsink andClip together Step 3 Install the assembled heatsink module onto the CPU socket and the position marked ...

Страница 28: ...grease evenly onto the contact position between CPU heatsink and CPU The pins of the processor socket are easily damaged If any pins are damaged you may need to replace the motherboard 6 2Memory Option IMPORTANT This serverdoes not support mixing DIMMs All DIMMs installed in the server must be the same type DIMM slot layout is as shown in the following figure ...

Страница 29: ...3 Hardware Options Installation DIMM population guidelines Step 1 Open the lock tabs on both ends of the DIMM slot Step 2 Align the bottom key with the receptive point on the slot press both ends of the ...

Страница 30: ...N To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Access the product rear panel 2 Remove the power supply blank WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 3 Install the power supply into the power supply bay ...

Страница 31: ... CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server 2 Extend the server from the rack WARNING To reduce the risk of personal injury from hot surfaces allow the host surface to cool before touching it Ste...

Страница 32: ...26 the following figure ...

Страница 33: ...If there is an exception such as failure to boot caused by changing the BIOS settings users can try to recover it through the Clear CMOS operation 2 The factory default settings are the optimal settings It is advised not to alter the parameters before understanding their denotations 3 The common settings are introduced in detail in this chapter but less common ones are not 4 The BIOS content varie...

Страница 34: ...urn from submenu to main menu or Select a menu or Move the cursor up or down Home or End Move the cursor to the top or bottom of the screen or Select the previous or next numerical value or setting of the current one F1 Help F2 Restore to the last configuration F9 Restore to the default configuration F10 Save and exit Enter Execute commands or select a submenu Note Options in grey are not availabl...

Страница 35: ...I Shell environment This option can be set according to customer s demand If the Boot Mode is set to Legacy Mode the Option ROM execution mode of Network Storage Video OPROM Policy and Other PCI devices must be set to Legacy If the Boot Mode is set to UEFI Mode the Option ROM execution mode of Network must be set to UEFI and the Option ROM execution mode of Storage Video OPROM Policy and Other PCI...

Страница 36: ...7 4 View CPU Information Login to the BIOS interface select Processor Processor Configuration Processor Information and press Enter to display the CPU detailed information as shown in the following figure ...

Страница 37: ...ity and other information of the memories in position as shown in the following figure 7 6 View HDD Information and RAID Configuration 7 6 1 View HDD Information Login to the BIOS interface select Chipset PCH SATA Configuration PCH sSATA Configuration and press Enter to display the HDD information of the current onboard SATA ports or sSATA ports as shown in the following figures ...

Страница 38: ...e SATA Mode Option to RAID press F10 to save the setting and the system reboots 2 When Boot Mode is set to UEFI mode in the BIOS Setup Advanced interface there will be the Intel R RSTe SATA Controller menu as shown in the following figure ...

Страница 39: ...ss Enter the executable operation and the current disk information will be displayed as shown in the following figure 2 2 Create RAID volume Select Create RAID Volume option and press Enter as shown in the following figure ...

Страница 40: ...is allowed to be made on 4 HDDs which is only available when HDD quantity is 4 or above RAID5 Parity This RAID volume is allowed to be made on 3 or above HDDs Select Disks Select HDDs to make RAID volume press Enter select X and then press Enter to return to Create RAID Volume interface Strip Size Please select the strip size only RAID0 and RAID5 volumes could enable this option Capacity Set the v...

Страница 41: ...35 BIOS Setup 3 When Boot Mode is set to Legacy a prompt Press CTRL I to enter Configuration Utility will appear on the screen during system booting Press Ctrl and I keys at the ...

Страница 42: ... Key Instruction Table Key Description Used to move cursor in different menus or to change values of menu options TAB To select the next menu option Enter To select a menu Esc To exit menu or return to previous menu from sub menu Menu Instruction Table Create RAID Volume To create an RAID volume Delete RAID Volume To delete an existed RAID volume Reset Disks to Non RAID To reset HDDs in RAID volum...

Страница 43: ...n Please select volume level according to actual requirements RAID0 This RAID volume is allowed to be made on 2 or above HDDs RAID1 This RAID volume is allowed to be made on 2 HDDs RAID10 This RAID volume is allowed to be made on 4 HDDs which is only available when HDD quantity is 4 or above RAID5 Parity This RAID volume is allowed to be made on 3 or above HDDs Select Disks Select HDDs to make RAI...

Страница 44: ...this RAID volume please enter Y to cancel the deletion please enter N 3 4 Reset Disks to Non RAID menu After entering Reset Disks to Non RAID menu system will display all HDDs in RAID volume Please use the space key to select the HDD to reset according to the actual demand and then press Enter to reset the HDD The system will prompt Are you sure you want to reset RAID data on selected disks Y N ag...

Страница 45: ...ill prompt Are you sure you want to mask selected disks as Spare Y N enter Y or N according to the prompt It is to be noted that all data on this disk will be lost as the spare disk 3 6 Exit menu Select Exit menu through up and down keys or press ESC to exit SATA RAID configuration interface as shown in the following figure The system will prompt Are you sure you want to exit Y N enter Y to exit o...

Страница 46: ...etwork Parameters Login to the BIOS interface select Server Mgmt BMC Network Configuration BMC IPv4 Network Configuration BMC IPv6 Network Configuration Press Enter to view the current configuration of BMC IPv4 and BMC IPv6 network as shown in the following figures ...

Страница 47: ...ude Unspecified Static DynamicBmcDhcp The static and dynamic settings take effect immediately Unspecified Current Configuration Address Display the current BMC network parameters configuration Station IP address BMC station IP address Subnet mask Subnet mask Station MAC address BMC station MAC address Router IP address BMC router IP address 7 7 2 1 Set BMC Static Network Parameters Set the Configu...

Страница 48: ...input IP is invalid the system prompts Invalid Station IP Entered and assign 0 0 0 0 to the IP address The assignment only changes the IP address in BIOS Setup interface and does not notify BMC to change the IP settings The prompts of Subnet mask and Router IP address settings are similar to those of Station IP address setting there is no more detailed description here As shown in the following fi...

Страница 49: ...ic BMC IP Address Source Success Dynamic BMC Network Parameters are Getting Now Please Wait a Moment as shown in the following figure After pressing Enter to confirm the following interface will stay for 30s please wait patiently After the dynamic network takes effect the system will prompt Get Dynamic BMC Dhcp Success and the interface will be shown as the following figure ...

Страница 50: ...erface are changed Otherwise the function will not take effect For example if you want to automatically get BMC parameters again you need to set Get BMC Sharelink Parameters to Do nothing or Manual then set to Auto the function will take effect The settings of BMC IPv6 network parameters are similar to this which will be omitted here 7 8 BIOS Parameter Description 7 8 1 Main Main interface display...

Страница 51: ...ncy information System Date Day mm dd yyyy Display and set system date Use Tab or Enter key to switch between system date and time directly input the value or use keys to change the value Press key the value increases by 1 and press key the value decreases by 1 System Time hh mm ss Display and set system time Use Tab or Enter key to switch between system date and time directly input the value or u...

Страница 52: ... NVMe virtual RAID configuration Intel Ethernet Connection X722 for 10GbE SFP XX XX XX XX XX XX Intel 10G NIC UEFI OPROM configuration 7 8 2 1 Trusted Computing Trusted Computing interface is used to enable or disable BIOS support for security device Trusted Computing Interface Instruction Table Interface Parameters Function Description Default Value Security Device Support Security device support...

Страница 53: ...Port 0 Configuration Serial port 0 configuration the configuration interface provides this serial port s on off control and resource allocation control Users can manually adjust the IO PORT and IRQ number that COM PORT uses Serial Port 1 Configuration Serial port 1 configuration virtual serial port 7 8 2 2 1 Serial Port 0 Configuration Serial Port 0 Configuration interface is used to set the optio...

Страница 54: ...Auto 7 8 2 2 2 Serial Port Console Redirection Serial Port Console Redirection interface is used to set the options related with the serial port redirection Serial Port Console Redirection Interface Instruction Table Interface Parameters Function Description Default Value Console Redirection Serial port console redirection on off settings Options include Enabled Disabled Disabled Console Redirecti...

Страница 55: ...nclude 9600 19200 38400 57600 115200 115200 Data Bits Serial port data width settings Options include 7 8 8 Parity Parity settings Options include None Even Odd Mark odd even check Space storage parity check None Stop Bits Stop bit settings Options include 1 2 1 Flow Control Flow control settings Options include None Hardware RTS CTS None VT UTF8 Combo Key Support VT UTF8 combination key support o...

Страница 56: ...ude VT100 LINUX XTERMR6 SCO ESCN VT400 VT100 Redirection After BIOS POST Redirection after BIOS POST settings Options include Always Enable BootLoader Always Enable 7 8 2 3 PCI Subsystem Settings PCI Subsystem Settings interface is used to set the options related with PCI subsystem PCI Subsystem Settings Interface Instruction Table Interface Parameters Function Description Default Value Above 4G D...

Страница 57: ...4 PXE support on off settings Options include Enabled Disabled Enabled Ipv4 HTTP Support Ipv4 HTTP support on off settings Options include Enabled Disabled Disabled Ipv6 PXE Support UEFI Ipv6 PXE support on off settings Options include Enabled Disabled Disabled Ipv6 HTTP Support Ipv6 HTTP support on off settings Options include Enabled Disabled Disabled PXE boot wait time Set the wait time to canc...

Страница 58: ...e Interrupt Capture signal response settings Options include Immediate Postponed Immediate Boot Mode Boot mode settings Options include UEFI Mode Legacy Mode UEFI Mode Network NIC Option ROM execution mode settings Options include Do not launch Legacy UEFI UEFI Storage Storage device Option ROM execution mode settings Options include Do not launch Legacy UEFI UEFI Video OPROM Policy Video device O...

Страница 59: ...Configuration PCH sSATA configuration USB Configuration USB configuration Miscellaneous Configuration Miscellaneous configuration Server ME Configuration Server ME configuration Runtime Error Logging Runtime error logging 7 8 3 1 PCH SATA Configuration PCH sSATA Configuration PCH sSATA Configuration and PCH SATA Configuration interfaces are used to set the options related with the onboard sSATA SA...

Страница 60: ...ion Default Value SATA Controller SATA controller on off settings Options include Enabled Disabled Enabled SATA Mode Options SATA mode settings Options include AHCI RAID AHCI SATA Port 0 7 SATA port 0 7 HDD information Port 0 7 SATA port on off settings Options include Enabled Disabled Enabled ...

Страница 61: ...the options related with the onboard USB ports USB Configuration Interface Instruction Table Interface Parameters Function Description Default Value USB N Onboard USB port on off settings Options include Enabled Disabled Enabled 7 8 3 3 Miscellaneous Configuration Miscellaneous Configuration interface is used to set some other common options ...

Страница 62: ... device priority settings Options include Onboard Device Offboard Device Offboard Device 7 8 3 4 Server ME Configuration Server ME Configuration interface is used to display and set the options related with server ME configuration Server ME Configuration Interface Instruction Table Interface Parameters Function Description Default Value Operational Firmware Version Operational ME firmware version ...

Страница 63: ...bled 0 ME Firmware Features ME FW features 7 8 3 5 Runtime Error Logging Runtime Error Logging interface is used to set the runtime error logs Runtime Error Logging Interface Instruction Table Interface Parameters Function Description Default Value System Errors System error log record settings Options include Enabled Disabled Enabled 7 8 4 Processor Processor interface is used to set the options ...

Страница 64: ...iguration Common configuration UPI Configuration UPI configuration Memory Configuration Memory configuration IIO Configuration IIO configuration Advanced Power Management Configuration Advanced power management configuration 7 8 4 1 Processor Configuration Processor Configuration interface is used to set the options related with the processor ...

Страница 65: ...d 0 Hyper Threading Technology Hyper threading technology on off settings Options include Enabled Disabled Enabled Max CPUID Value Limit The max CPUID value limit on off settings Enabled Disabled When the legacy OS boot does not support CPUID function please enable this option Disabled Execute Disable Bit Execute disable bit on off setting Options include Enabled Disabled Enabled Intel TXT Support...

Страница 66: ...amer prefetcher on off settings Options include Enabled Disabled This function can prefetch CPU data to shorten the data reading time Enabled DCU IP Prefectcher DCU IP prefectcher on off settings Options include Enabled Disabled This function can judge whether there is data to prefetch to shorten the data reading time Enabled LLC Prefetcher All threads LLC prefetcher on off settings Options includ...

Страница 67: ...ion Description Default Value MMIO High Base MMIO high base settings Options include 56T 40T 24T 16T 4T 1T 56T MMIO High Granularity Size MMIO high granularity size settings Options include 1G 4G 16G 64G 256G 1024G 256G Numa Numa on off settings Options include Enabled Disabled Enabled 7 8 4 3 UPI Configuration UPI Configuration interface is used to set the options related with UPI ...

Страница 68: ...y Precedence Link Speed Mode Link speed mode settings Options include Fast Slow Fast Link Frequency Select Link frequency select settings Options include Auto 9 6 GT s 10 4GT s Use Per Link Setting Auto Link L0p Enable Link L0p on off settings Options include Enabled Disabled Link power saving mode setting which is set when the bandwidth is half of the peak bandwidth Disabled Link L1 Enable Link L...

Страница 69: ... Legacy VGA stack number settings the range of effective values is 0 6 0 7 8 4 4 Memory Configuration Memory Configuration interface is used to set the options related with the memory Memory Configuration Interface Instruction Table Interface Parameters Function Description Default Value Enforce POR Enforce POR settings Options include POR Disabled POR Memory Frequency Memory frequency settings Op...

Страница 70: ...DIMMs NVDIM Erase Arm NVDIMMs Erase Arm NVDIMMs on off settings Options include Enabled Disabled Enabled Restore NVDIMMs Restore NVDIMMs on off settings Options include Enabled Disabled Enabled Interleave NVDIMMs Interleave NVDIMMs on off settings Options include Enabled Disabled Disabled Memory Topology Memory topology submenu displaying the detailed information of the current installed memories ...

Страница 71: ...tions include Auto 1 way Interleave 2 way Interleave Auto Channel Interleaving Channel interleaving settings Options include Auto 1 way Interleave 2 way Interleave 3 way Interleave Auto Rank Interleaving Rank interleaving settings Options include Auto 1 way Interleave 2 way Interleave 4 way Interleave 8 way Interleave Auto Socket Interleave Below 4GB On off settings of 4GB or less address space pr...

Страница 72: ...ing in Rank the total memory capacity varies with sparing modes and it supports at most half of the memory capacity to be used for sparing Disabled Correctable Error Threshold Correctable error threshold settings 5000 SDDC Plus One SDDC 1 on off settings Options include Enabled Disabled Disabled ADDDC Sparing ADDDC sparing on off settings Options include Enabled Disabled Disabled Set NGN Die Spari...

Страница 73: ...on off settings of each PStack of each CPU Intel AIC Rtimer AIC SSD Technology Non VMD Intel AIC Retimer AIC SSDsettings submenu AIC Retimer AIC SSD on off settings of each PStack of each CPU PCIe Hot Plug PCIe hot plug on off settings Options include Enabled Disabled Enabled PCI E ASPM Support Global PCIE ASPM support on off settings Options include Disabled Per Port L1 Only Disabled PCIe Max Rea...

Страница 74: ...trol Hardware PM state control submenu CPU C State Control CPU C state control submenu Package C State Control Package C state control submenu CPU Advanced PM Tuning CPU power saving performance tuning submenu Socket RAPL Configuration Socket RAPL configuration submenu 7 8 4 9 CPU P State Control CPU P State Control interface is used to set the options related with the CPU P state ...

Страница 75: ...o mode on off settings Options include Enabled Disabled Enabled 7 8 4 10 Hardware PM State Control Hardware PM State Control interface is used to set the options related with the hardware PM state Hardware PM State Control Interface Instruction Table Interface Parameters Function Description Default Value Hardware P States Hardware P States is set by OS automatically or not the default value is de...

Страница 76: ...ort Monitor Mwait support on off settings Options include Enabled Disabled Disabled Autonomous Core C State Autonomous core C state on off settings Options include Enabled Disabled Disabled CPU C6 report On off settings of reporting C6 state to OS Options include Enabled Disabled Disabled Enhanced Halt State C1E C1E on off settings Options include Enabled Disabled Disabled 7 8 4 12 Package C State...

Страница 77: ...Value Package C State Package C state settings Options include C0 C1 state C2 state C6 Non Retention state C6 Retention state No Limit C0 C1 state 7 8 4 13 CPU Advanced PM Tuning CPU Advanced PM Tuning interface is used to set the options related with the CPU power saving performance with an Energy Perf BIAS submenu ...

Страница 78: ...ance management settings Options include Performance Balanced Performance Balanced Power Power When the Power Performance Tuning is set to BIOS Controls EPB this option can be set Performance Workload Configuration Workload optimization settings Options include UMA NUMA Balanced 7 8 5 Sever Mgmt Server Mgmt interface is used to set the options related with server management including watchdog BMC ...

Страница 79: ...eset Power Down Power Cycle Power Cycle OS Watchdog Timer OS watchdog timer settings Options include Enabled Disabled Disabled OS Wtd Timer Timeout OS watchdog timer timeout settings Options include 5 minutes 10 minutes 15 minutes 20 minutes 10 minutes OS Wtd Timer Policy OS watchdog timer policy settings Options include Do Nothing Reset Power Down Power Cycle Reset BMC Network Configuration BMC n...

Страница 80: ...BMCSharelinknetworkon offsettings takeeffectimmediately Enabled BMC IPv4 Network Configuration BMC IPv4 network configuration BMC IPv6 Network Configuration BMC IPv6 network configuration 7 8 5 2 BMC IPv4 Network Configuration BMC IPv4 Network Configuration interface is used to configure the BMC IPv4 management network through BIOS ...

Страница 81: ...n Address Source Set BMC network status Options include Unspecified Static DynamicBmcDhcp The setting takes effect immediately Unspecified Current Configuration Address Current BMC configuration address status Station IP address Station IP address Subnet mask Subnet mask Station MAC address Station MAC address Router IP address Router IP address 7 8 5 3 BMC IPv6 Network Configuration BMC IPv6 Netw...

Страница 82: ...include Unspecified Static DynamicBmcDhcp The setting takes effect immediately Unspecified Current Configuration Address Current BMC configuration address status Station IPv6 address Station IPv6 address Prefix Length IPv6 prefix length 7 8 5 4 BMC User Settings BMC User Settings interface is used to configure BMC users through BIOS BMC User Settings Interface Instruction Table Interface Parameter...

Страница 83: ...ithin 8 20 characters Channel NO Set BMC channel input 1 or 8 User Privilege Limit User privilege settings Options include Reserved Callback User Operator Administrator If the setting succeeds it will prompt Set User Access Command Passed and the BMC User takes effect immediately Reserved Note To enable the new user it needs to set the User option in the Change User Settings interface to Enabled a...

Страница 84: ...ete User Password Input the password of user to delete If the password is correct it pops up User Deleted The deletion takes effect immediately in BMC and this user can not login to the BMC Web interface any more 7 8 5 7 Change User Settings Change User Settings interface is used to modify the BMC user settings through BIOS ...

Страница 85: ...ser Privilege Limit Modify the user privilege Options include Reserved Callback User Operator Administrator Reserved 7 8 5 8 VLAN Configuration VLAN Configuration interface is used to set the BMC VLAN parameters through BIOS VLAN Configuration Interface Instruction Table Interface Parameters Function Description Default Value Sharelink Dedicated VLAN Control BMCsharelink dedicated VLAN control on ...

Страница 86: ...n System Manufacturer System manufacturer System Product Name System product name System Product Part Number System product part number System Version System version System Serial Number System serial number Board Manufacturer Board manufacturer Board Product Name Board product name Board Serial Number Board serial number Board Part Number Board part number Chassis Manufacturer Chassis manufacture...

Страница 87: ...nistrator password It must contain uppercase and lowercase letters special characters and numbers within 8 20 characters User Password Create a user password It must contain uppercase and lowercase letters special characters and numbers within 8 20 characters Secure Boot Secure boot menu 7 8 7 Boot Menu Boot interface is used to set the options related with system boot including boot mode boot pri...

Страница 88: ... Disabled Enabled Quiet Boot Quite boot on off settings Options include Enabled Disabled If it is set to Enabled the boot logo displays as that set by manufacturer if set to Disabled the boot screen displays as the text mode POST interface Enabled New Boot Option Policy New UEFI boot option policy settings Options include Default Place First Place Last Place First Fixed Boot Order Priorities Boot ...

Страница 89: ...e defaults Save as User Defaults To save as user defaults Restore User Defaults To restore user defaults Boot Override To override the boot option you could select the boot device from the following options 7 9 Firmware Update For BIOS update you could select to update in UEFI Shell or OS 7 9 1 Update BIOS in UEFI Shell 1 When Inspur Logo appears on the screen during system booting there is a prom...

Страница 90: ... is the 32M BIOS ME file to update as shown in the following figure 3 When there is no change in ME part execute the command to update 16M BIOS AfuEfix64 efi BIOS bin b p n x k l and the process is as shown in the following figure After the update is complete it is recommended to power cycle the system ...

Страница 91: ...S AfuEfix64 efi BIOS bin b p n x k l me and the process is as shown in the following figure Parameter instructions B Program Boot Block P Program main bios image N Program NVRAM X Do not check ROM ID K Program all non critical blocks L Program all ROM Holes ME Program ME Entire Firmware Block ...

Страница 92: ...d 64bit Linux OS afulnx tools Taking Linux 64bit OS as an example use the afulnx_64 tool to enter the directory containing afulnx_64 tool Meanwhile put the corresponding BIOS bin file into this folder When there is no change in ME part execute the command to update BIOS afulnx_64 BIOS bin b p n x k l as shown in the following figure ...

Страница 93: ...ultaneously afulnx_64 BIOS bin b p n x k l me as shown in the following figure Notes 1 For Linux system it needs to run the afulnx_64 tool as root 2 After the update is complete please power off the machine and confirm that there is no residual electricity on the motherboard and then power it on ...

Страница 94: ...ime and carries out corresponding solutions according to the information State monitoring Monitors the running states of all monitoring units in real time Device information management Provides device version model and asset information Heat dissipation control It could adjust fan speed dynamically according to the ambient temperature and workload Supports IPMITool management Supports the command ...

Страница 95: ...ver system according to the IPMI2 0 standard The functions of the IPMI module include System real time monitoring Provides the alarm report and alarm indication in the event of fault detection System remote control Meets the management requirements such as remote power on off and business system reset via command lines and Web 8 2 3 Command Line Function Introduction The command line module includ...

Страница 96: ... introduces the operation steps to login to the Web management interface taking the Windows Operating System and the Firefox browser as an example Note When carrying out interface operation via Web a maximum of 20 users can be logged in at the same time Step 1 Ensure the management network ports on the client and server are connected to the internet Step 2 Open the browser and enter http ipaddress...

Страница 97: ...The Web interface helps users accomplish server management The Web interface also has a help function so users can click the help button in the case that they may need it The Web interface is divided into several parts as shown in the following figure ...

Страница 98: ... Click on the Language button to change the language which supports Chinese and English Click on the Help button to query help information on the corresponding page Click on the Logout button to return to the login page The navigation tree is on the left Via the nodes on the tree you can select different functional interfaces The following functions are included Information Storage Remote control ...

Страница 99: ...information BIOS setup options FRU information and history record as shown in the following figures below System information Displays system configuration information including CPU memory PCIE device NIC HDD power supply unit fan temperature and voltage information BIOS setup options Displays the key BIOS setup options information FRU information Displays the FRU information History record Display...

Страница 100: ...94 ...

Страница 101: ...g figures 8 5 Remote Control Select Remote Control on the navigation tree to open the remote control interface which contains the interfaces of console redirection locate server and virtual media as shown in the following figures Console redirection KVM The KVM console window will pop up Java KVM and HTML5 KVM are supported Server location To turn on off the system ID LED Virtual media devices To ...

Страница 102: ...96 ...

Страница 103: ... current output current and firmware version information Power supply configure Contains PSU present state current state and A S mode switch function Server power control Contains the server s power on off and reset as well as the power policy on AC power loss Power peak settings To enable or disable the power peak and set the maximum random time Power consumption Dynamic power consumption Fan spe...

Страница 104: ...98 ...

Страница 105: ... BMC network management Contains BMC network static IP and DHCP DNS settings and network interface bonding and network link information Services To configure the BMC s Web service KVM service ssh service telnet service etc NTP settings To set the BMC time which has two methods Synchronize from NTP server Set time manually SMTP settings To set the SMTP server information related to alert Alert sett...

Страница 106: ...100 Access control To set IP address fields accessible to BMC BMC share NIC switch Contains NCSI type switch NCSI mode switch and channel switch BIOS boot options To set the boot option after BIOS reset ...

Страница 107: ...101 BMC Settings ...

Страница 108: ...figures System event log Displays various event logs generated by the server BMC system audit log Displays system logs and audit logs of BMC Black box log Used to import fault logs Event log setting To set the BMC log storage policy Linear strategy To clear all logs after log storage is full and record again Circular strategy To record circularly after log record is full System and audit log setti...

Страница 109: ...103 BMC Settings system audit logs One key collect log Collect the logs via one key ...

Страница 110: ...104 ...

Страница 111: ... code as shown in the following figures BMC self inspection result To view the BMC self inspection result BMC recovery Contains two functions of BMC warm reset and KVM service restart Capture screen Used to record the information on the last screen at system crash Note Support BSOD Blue Screen Of Death screen capturing server OS should be Windows 2012R2 and above Host POST code Displays POST code ...

Страница 112: ...te CPLD update and restore factory defaults as shown in the following figures User administration To add delete or modify users via BMC Web interface Security To configure LDAP and AD servers via BMC Web interface Dual image configuration To configure the boot options in dual image mode via BMC Web interface Dual firmware update To update BMC FW via BMC Web interface BIOS firmware update To update...

Страница 113: ... interface Restore factory defaults To restore BMC s configuration to factory state Note BMC supports the force reset operation via the Reset button on the rear of the chassis and supports the force factory reset operation via the jumper on the motherboard ...

Страница 114: ...108 ...

Страница 115: ...agement system as well as operation steps to the Web interface login Login command line Introduces methods of login command line Command line function introduction Introduces command line functions 8 11 1 Command Line Login Login to BMC Command line through ssh After login enter the command line interface ...

Страница 116: ...lp 8 11 2 Command Line Function Introduction 8 11 2 1 Get and Set Network Information Via ipconfig command get and set BMC s network information 8 11 2 2 Get Sensor Information Via sensorcommand get the information list of all sensors ...

Страница 117: ...on Via FRUcommand get the FRU configuration information 8 11 2 4 Get and Control Chassis Status Via chassis command get and control the system power status 8 11 2 5 Get User List and Add Delete User Via user command get the user list add or delete users ...

Страница 118: ...112 8 11 2 6 Get BMC Version and ResetBMC Via mc command get BMC version information and reset BMC 8 11 2 7 Set Fan Mode and Get Fan Speed Via fancommand set the fan mode and getthe fan speed ...

Страница 119: ...power module information and set power module as the main output Get the power module information 8 11 2 9 Change Root Password Via password command change the root user s password 8 11 2 10 Fault Diagnosis Via diagnose command execute the tools and commands integrated in BMC to view the ...

Страница 120: ... the server fails it can quickly collect the fault logs information stored in BMC The collected fault logs can be downloaded through the browser or wget 8 11 2 12 Serial Over LAN Via sol command perform the serial port redirection operation to view the POST information of the serial ports during system startup ...

Страница 121: ...e GMT 04 00 Caracas La Paz Pacific S A Standard Time GMT 04 00 Santiago NewfoundlandandLabradorStandardTime GMT 03 30 Newfoundland and Labrador E South America Standard Time GMT 03 00 Brasilia S A Eastern Standard Time GMT 03 00 Buenos Aires Georgetown Greenland Standard Time GMT 03 00 Greenland Mid Atlantic Standard Time GMT 02 00 Mid Atlantic Azores Standard Time GMT 01 00 Azores Cape Verde Stan...

Страница 122: ...sia Standard Time GMT 07 00 Bangkok Hanoi Jakarta North Asia Standard Time GMT 07 00 Krasnoyarsk China Standard Time GMT 08 00 Beijing Chongqing Hong Kong SAR Urumqi Singapore Standard Time GMT 08 00 Kuala Lumpur Singapore Taipei Standard Time GMT 08 00 Taipei W Australia Standard Time GMT 08 00 Perth North Asia East Standard Time GMT 08 00 Irkutsk Ulaanbaatar Korea Standard Time GMT 09 00 Seoul T...

Страница 123: ... If there is a machine and a power module of the same type you could change the power module to test whether there is a power module fault d If the instructions above do not resolve the problem please contact Inspur customer service 2 No display after power on Description After pressing the power button the power LEDon server s front control panel is on the chassis fans rotate normally but there s...

Страница 124: ...m please contact Inspur customer service 4 Power module LEDis off or red Description The server is under normal operation but a certain power module LED is off or red Suggestions a Firstly check whether all power cables are normal and plug in the power cables again b If the fault still exists insert the power module again c If shutdown is allowed you could exchange the two power modules to judge w...

Страница 125: ...uggestions a Firstly check whether the chassis fans operate at a high speed caused by the over temperature chassis b If the chassis has a high temperature check the temperature of server room if it is excessively high open the air conditioner to cool the room c If the server room s temperature is normal check whether the front panel or chassis interior is jammed with dust or the air inlet is block...

Страница 126: ...ill exists a mainboard interface fault could be considered and Inspur technical hotline can be called for support 9 USB interface problem Description Unable to use devices with a USB interface Suggestions a Make sure the operating system on server supports USB devices b Make sure the system has been installed with correct USB device driver c Power off the server and then power on again to test d C...

Страница 127: ...n the supported memory capacity varies with the version of Windows OS Enter BIOS Setup to view the memory capacity if the memory is identified completely the operating system may have limits to the memory capacity e g Windows server 2008 x86 supports 4G memory at most b If the memory is not identified completely in BIOS Setup confirm that the corresponding slots have been installed with memories o...

Страница 128: ...he battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server 2 Extend the server from ...

Страница 129: ...Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instruction...

Страница 130: ...f Conformity issued by INSPUR for this product or product family and available in English only within the product documentation The compliance is indicated by one of the following conformity markings placed on the product Please refer to the regulatory label provided on the product 11 5 Disposal of Waste Equipment by Users in the European Union This symbol on the product or on its packaging indica...

Страница 131: ...ttery Replacement Notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short ...

Страница 132: ... accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to Inspur an authorized Inspur Partner or their agents ...

Страница 133: ...atic sensitive component or assembly 12 2 Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resis...

Страница 134: ...24x7 remote service through Hotline E mail and Website Through Hotline and E mail Services Inspur engineer helps customers determine the cause of the malfunction and provide solution Website service provides a number of resources to help customers resolve problems and learn about our products such as product manuals drivers and Firmware Below is how to obtain our remote service Type Description Re...

Страница 135: ...e serial number of which falls off is damaged or obscure for the following reasons Accident misuse abuse defiling improper maintenance or calibration or other external causes Operating beyond the parameters as stipulated in the user documentation Use of the software interface parts or supplies not provided by Inspur Improper preparation place or maintenance Virus infection Loss or damage in transi...

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