Troubleshooting
GENERAL
Head unit not powering ON, no lights, no screen.
Check and reseat your main wiring harness. Remove the black
wiring harness plug from the rear of the head unit and confirm
that non of the pins are bent, pushed in, or otherwise damaged.
Check that there are no loose or disconnected wires.
Reconnect it, ensuring the plug is inserted evenly and firmly into
the back of the head unit. Perform the same check on the grey
OEM harness plug. Unplug it, and check for any bent or
damaged pins or loose wires, and reconnect it evenly and firmly.
It’s important to note that when working with Wiring Harnesses,
you should never pull on the wires themselves. Every harness
has a clip that needs to be depressed and you should only
push/pull on the plastic harness itself.
Rebooting the head unit.
To perform a System Reset, open the GPS/SD card cover, the
Reset button is located in the top left corner above the GPS
card slot. There is a small hole with a button inside it. Use a
pen or paperclip to press the button until it clicks, and then
release it. This will power down the Head Unit and complete a
full reboot without you having to disconnect the battery. Be
sure not to confuse the Reset button with the internal
microphone, which is labeled “MIC” located on the front of the
Head Unit.
BLUETOOTH
Device is not pairing.
Make sure Bluetooth is turned ON: Apps > Settings >
Bluetooth > ON. Make sure that you are connecting from your
phone to the head unit (not the other way around). Open the
Bluetooth application (BT) and delete all Bluetooth pairings you
have currently and re-pair your device to the Head Unit.
AM/FM Radio
Poor AM/FM Reception
Make sure OEM AM/FM antenna (white) is firmly connected to
the AM/FM connector located on the back of the Head Unit.
Please be sure not to confuse OEM AM/FM Antenna (white)
with satellite radio antenna or any other wires. Some vehicles
manufactures mays use extension cables or couplers to extend
the factory antenna inside of the dashboard, please be sure to
check all connections from the Head Unit to the factory
antenna.
Apple CarPlay
Apple CarPlay will not Start/Launch
Ensure a certified Apple cable is being used. Make sure Apple
CarPlay is enabled on the phone. Ensure the phone is plugged
into IA CarPlay USB wire. Check IA CarPlay USB wire
connection located in the back of the Head Unit.
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