Service Policy
Owners of Innovative Solutions controls may request the return
of a control or any part of a control for complete rebuilding or
replacement. They will be rebuilt or replaced promptly. Controls
returned under our service policy must be returned by Prepaid
transportation. Innovative Solutions will repair or replace the
control at no cost to the purchaser (or owner) other than trans-
portation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to be
covered under the warranty.
If the trouble is the result of conditions beyond our control; or,
is NOT covered by the warranty, there will be charges
for labor and the parts required to rebuild or replace the equip-
ment.
In some cases it may be expedient to ship replacement parts; or,
in extreme cases a complete new control, to replace the original
equipment before it is returned. If this is desired, notify the fac-
tory of both the model and serial numbers of the control to be
replaced. In such cases, credit for the materials returned will be
determined on the basis of the applicability of our warranty.
No claims for misapplication, labor, direct or consequential dam-
age will be allowed.
Return Material Procedure
So that we may efficiently process any materials that are returned,
it is essential that a “Return Material Authorization” (RMA) num-
ber be obtained from the factory, prior to the material's return.
This is available through Innovative Solutionslocal representative
or by contacting the factory. Please supply the following infor-
mation:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly cleaned in
accordance with OSHA standards, before it is returned to the
factory.
A Material Safety Data Sheet (MSDS) must accompany material
that was used in any media.
All shipments returned to the factory must be by prepaid trans-
portation.
All replacements will be shipped F.O.B. factory.
ASSURED QUALITY & SERVICE COST LESS
BULLETIN: IS-9190.0
EFFECTIVE: April 2008
60 Great Hill Road Naugatuck, CT 06770
ph: 203-729-6434 fax: 203-729-6696
www.innovativesensing.com
Содержание L500
Страница 14: ...Notes ...