a.
Clean the scale surface and feet. The
scale surface is not clean or the user’s
feet are too dry to be measured.
Please clean the scale surface or wet
your feet with a damp towel and try
again.
b.
Check the age settings. The app will
only measure and track users age 18
and above. Teenagers under 18 are
growing fast ,and their body data is
frequently changing, only weight can
be measured and tracked.
c.
Make sure there is direct contact
between the scale surface and the
user’s feet. Please do not wear socks
or shoes, and remember to remove
the plastic film from the scale surface.
d.
Don’t step off too soon. The weighing
process is not finished until the
progress bar on the display screen
completes from left to right.
