Inmarsat Regional BGAN, Руководство пользователя, Страница: 40 / 58

Problem Possible Cause Action
The compass does not
appear to work
correctly.
The compass is not
level or is near metal.
Place the Satellite IP Modem on a
flat and level surface away from
metallic objects.
The Security Code
appears to be invalid. The code may have
been changed. After three failed attempts to enter
the Security Code, you must switch
the Modem off and on again. If you
forgot the Security Code, contact
your Service Provider.
The SIM PIN code
appears to be invalid.
The code may have
been changed.
If the SIM PIN is blocked, contact
your Service Provider to obtain the
PUK (PIN Unlock Key) code. Enter
the PUK when prompted.
No signal or weak
signal.
Make sure no obstruction is
blocking the GPS antenna and that
the Modem has a clear view of at
least 3/4 of the sky. Make sure that
you do not place your hand or
another object over the GPS
antenna.
Determining GPS
position can take up to
5 minutes.
Wait for 5 minutes. Switch the
Modem off and on again.
The Satellite IP
Modem cannot locate
itself using GPS.
The Modem is
configured to use an
external GPS antenna.
Go to the Advanced Network
Settings page on the Control Pad
and set ‘Switch GPS Antenna’ to
‘internal.’
Java not enabled on the
browser.
Enable Java applications on the
browser.
The Signal Strength
meter on the pointing
screen does not
change when moving
the antenna.
Rough pointing not
completed correctly.
Follow the instructions in the
QuickStart Wizard to correctly
complete rough pointing
The Satellite IP
Modem cannot find
the satellite.
No signal or weak
signal. Make sure no obstruction is
blocking the satellite signal. Make
sure that the Modem has a clear
view of the sky in the direction of
the satellite. Be aware that window
glass may reduce the signal level.
Check that the antenna is pointed
using the correct compass direction
and antenna angle from the Control
Pad Pointing screen.
Check the antenna switch to make
sure that ‘L’ is selected for Regional
BGAN service.
Regional BGAN Satellite IP Modem User Manual
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