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Glocom GX-9 (FB250) Operating Manual

Problem

Problem

Problem

Problem

Possible Cause

Possible Cause

Possible Cause

Possible Cause

Possible Solution

Possible Solution

Possible Solution

Possible Solution

None of the above
solutions resolve the
problem

Terminal may have a hardware or software
fault, and needs to be re-booted.

Remove DC power adapter. Wait
30 seconds. Reconnect the DC
power and turn on the terminal.

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Содержание GX-9

Страница 1: ...er Terminal Operating Manual Version 1 0 GLOCOM A Mobile Satcom Product of GLOCOM INC The information contained within this document is the sole property of GLOCOM INC No part of this publication may be reproduced or transcribed without written permission from GLOCOM All rights reserved ...

Страница 2: ... symbol and DANGER heading strictly follow the warning instructions to avoid electric shock injury or death WARNINGS FOR SATELLITE TERMINAL DO NOT STAND IN FRONT OF THE ANTENNA This device emits radio frequency energy To avoid injury do not place head or other body parts in front of the satellite antenna when system is operational Maintain a distance of two meters or more from the front of the Sat...

Страница 3: ... ASTING WORK AND IN E ASTING WORK AND IN E ASTING WORK AND IN EXPLOSIVE ENVIRONMENT XPLOSIVE ENVIRONMENT XPLOSIVE ENVIRONMENT XPLOSIVE ENVIRONMENTS S S S Never use the Satellite Terminal where blasting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly marked Do not use the Terminal while ...

Страница 4: ...inal and your pacemaker Maintain a distance of two meters from the front of the unit s antenna Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Satellite Terminal immediately H H H HEARING EARING EARING EARING A A A AIDS IDS IDS IDS Most new models of hearing aids are immune to rad...

Страница 5: ...Connecting the Terminal to the Computer 4 Connecting by USB 6 T T T TO CONNECT THE O CONNECT THE O CONNECT THE O CONNECT THE GX GX GX GX 9 9 9 9 TO THE COMPUTER USI TO THE COMPUTER USI TO THE COMPUTER USI TO THE COMPUTER USING THE NG THE NG THE NG THE USB USB USB USB PORT PORT PORT PORT ______ 6 Connecting by Ethernet 6 T T T TO CONNECT THE O CONNECT THE O CONNECT THE O CONNECT THE GX GX GX GX 9 9...

Страница 6: ...ENT ELEVATION ANGLE OF THE ANTEN N ANGLE OF THE ANTEN N ANGLE OF THE ANTEN N ANGLE OF THE ANTENNA NA NA NA_________ 28 TROUBLE SHOOTING _________________________________________ 30 TECHNOLOGY OVERVIEW _____________________________________ 33 GPS 33 Obtaining a GPS Fix 33 GPS and BGAN Registration 33 ISDN 35 Dialing and Numbering 35 PDP Context 35 WLAN 37 Performance 37 SSID 37 TECHNICAL SPECIFICAT...

Страница 7: ...ted by a single cable The antenna includes a 3 axis stabilized design that automatically acquires and tracks the satellite while the vessel is underway over a wide range of vessel motion and sea conditions The BDU can be conveniently located anywhere on the vessel It provides interfaces for standard telephones RJ 11 Ethernet WAN RJ 45 USB ISDN and wireless WiFi connections to multiple PCs PDAs or ...

Страница 8: ...ll also have four 4 MSISDN numbers associated with it for the ISDN services 4K Voice 3 1KHz Audio Fax 64K UDI data 56K RDI data MINIMUM SYSTEM REQUIREMENTS FOR LAPTOP PC These are the minimum computer system requirements for successful interface with the Satellite Terminal CD ROM for installation CD Internet Browser Microsoft Internet Explorer version 5 5 or later Netscape Communicator version 7 0...

Страница 9: ...YOUR TERMINAL Set up the GX 9 terminal as follows 1 Verify that the ADU and BDU are properly connected by the coaxial cable And the BDU is connected to a suitable source of dc power Refer to the GX 9 Installation Instructions for details 2 Press the power ON OFF switch located at the left corner of the BDU front panel The power LED will illuminate The flashing READY LED indicates that the antenna ...

Страница 10: ... signal the antenna will continue to make minor adjustments to optimize the signal strength During this time the you may hear the antenna motors tweaking its direction toward the satellite If the vessel is completely stationary the antenna will find an optimum position and stop searching When the vessel is underway the antenna will automatically track the satellite signal and keep the antenna poin...

Страница 11: ...al setup the terminal can only be configured using either a USB or an Ethernet connection Once the terminal has been configured all five interfaces USB RJ 11 Ethernet WLAN and ISDN can be used for data transfer depending on the service required Your computer must be configured to support your chosen connection method Refer to the documentation supplied with your computer for details ...

Страница 12: ...ver to connect to the GX 9 If you do not install LaunchPad USB drivers are available from www inmarsat com support or www glocom us com C C C CONNECTING BY ONNECTING BY ONNECTING BY ONNECTING BY E E E ETHERNET THERNET THERNET THERNET To connect the To connect the To connect the To connect the GX GX GX GX 9 9 9 9 to the computer using Ethernet to the computer using Ethernet to the computer using Et...

Страница 13: ... made via TEL1 will be charged as an ISDN 3 1kHz audio service if user did not used the forced service dialing sequence see below D D D DIALING FROM IALING FROM IALING FROM IALING FROM TEL1 TEL1 TEL1 TEL1 OR OR OR OR TEL2 TEL2 TEL2 TEL2 1 Dial up without forced service type Regular Dialing Redialing Port Service Type TEL1 3 1kHz Audio FAX TEL2 4kbps AMBE 2 Dial up with forced service type Regular ...

Страница 14: ...GX 9 will perform best in areas where the elevation angle is 20 degrees or higher Lower elevation angles increase the probability of signal outages caused by the vessel rolling and pitching and may severely impact the usability while underway in heavy seas ...

Страница 15: ...OM LOCOM LOCOM LOCOM W W W WEB EB EB EB MMI MMI MMI MMI ACCESSING THE UT WEB MMI The GX 9 includes an internal Web MMI To access the UT Web MMI open your preferred Web Browser and enter the internal IP address of the GX 9 http 192 168 128 100 The web MMI opens to the Properties page as shown below ...

Страница 16: ...put power status These items are updated automatically when their status changes Network Status Network Status Network Status Network Status This shows the current status of the network two messages appear in this field 1 Registration Status This field indicates whether the GX 9 is Registered with the Network Click on the Register with Network button Note Note Note Note Bypass antenna pointing is ...

Страница 17: ... card in the GX 9 If is the IMSI is not displayed it indicates that there is a problem reading the SIM card e g because there is no SIM it is installed incorrectly or PIN must be entered 9 USIM PIN Status USIM PIN Status USIM PIN Status USIM PIN Status This field indicates whether the USIM is ready or a PIN needs to be entered If the PIN needs to be entered go to the SETUP page 10 USIM APN Name US...

Страница 18: ...lso be changed automatically Note Note Note Note Updates to this field will not take affect until the GX 9 is rebooted 2 DHCP Address Range DHCP Address Range DHCP Address Range DHCP Address Range This allows the User to set the range of DHCP addresses that are given out by the GX 9 to any connected PC or other Terminal Equipment TE 3 Idle Idle Idle Idle mode DHCP Lease Time mode DHCP Lease Time m...

Страница 19: ...e Selectio Satellite Selectio Satellite Selectio Satellite Selection n n n This parameter is used within a satellite overlap region and allows the user to override the default satellite normally selected by the GX 9 based upon elevation angle GPS location and select a different satellite Note Note Note Note This change does not take affect until the GX 9 is reset When set to AUTO the GX 9 will sel...

Страница 20: ...ip Trip The trip counter is similar to the trip counter on your vehicle It can be set to zero at anytime by the user and it will track the statistics until the User resets it Lifetime Lifetime Lifetime Lifetime The Lifetime counter is similar to the odometer on your vehicle It shows the statistics of the terminal since the software version that added this feature was loaded onto the UT The User ca...

Страница 21: ...Local IP Address This is the local IP address of the PC or other TE that you want to setup a PDP context for Note that the first three octets of the IP address will reflect any changes made in the setup screen to the GX 9 local IP address You can use the ipconfig command from a cmd window to find the IP address of a PC 3 APN name APN name APN name APN name This field is configurable but it will al...

Страница 22: ... Leaving it blank will allow the software to automatically choose the next CID that is available Next type in the local IP address of the device that you want to setup the connection for The APN is read from the USIM card and is usually not changed unless you have more than one APN provisioned on the USIM card Next select the QoS that is needed by selecting it from the drop down list If your Servi...

Страница 23: ...ear box This allows you to be able to retry reactive the existing context parameters See CID 1 below You can determine if a context is active by looking to see if the Global IP Address and DNS fields are populated If they are populated the context is active CID 1 Inactive CID 2 3 active CID 1 Inactive CID 2 3 active CID 1 Inactive CID 2 3 active CID 1 Inactive CID 2 3 active ...

Страница 24: ...Contexts Activating Multiple PDP Contexts Activating Multiple PDP Contexts To activate multiple PDP contexts for additional TE devices follow the same procedures above Each time you activate a context for a particular local IP address it will show up in the table as shown in the screenshot below ...

Страница 25: ...erminal via the Ethernet interface Wireless LAN interface enabled disabled The default is disabled Network SSID name The default is BGAN but you can change it to whatever you prefer Channel number This controls the radio channel number 1 14 used by the access point Depending on the country only certain subsets of these channels may be used 3 options France Spain or Rest of the World Channel 11 is ...

Страница 26: ...WEP Key 1 WEP Key 1 WEP Key 1 Default WEP keys are formulated using the IMEI number of the terminal If you want to use different WEP keys please use the following table as a reference when entering the new WEP keys Hexadecimal 128 bit Requires 26 characters Recommended Recommended Recommended Recommended Hexadecimal 64 bit Requires 10 characters Note Note Note Note If WEP is enabled you must provi...

Страница 27: ...tering MAC Filtering For added security click on ENABLE from the drop down list Then choose up to 10 selected MAC addresses that will be allowed to connect to your WLAN Note Note Note Note To determine the MAC address of a PC or other TE go to the DoS prompt and enter ipconfig all ...

Страница 28: ...tatic IP address ACA settings for TEs with Static IP address ACA settings for TEs with Static IP address You can esteblish a range of static IP addresses for setting up an automatic PDP context with any of the QoS s offered by the network To turn on a particular range of addresses select the On radio button and choose a range of addresses low and high to use e g 192 168 128 1 to 192 168 128 10 Nex...

Страница 29: ...r ettings for PCs and other PCs and other PCs and other PCs and other TEs using DHCP assigned IP address TEs using DHCP assigned IP address TEs using DHCP assigned IP address TEs using DHCP assigned IP address This option allows setting up the GX 9 for dynamic background ACA In this mode any device connected to the GX 9 will automatically receive a background PDP context To activate this feature s...

Страница 30: ...com GX 9 FB250 Operating Manual To determine if the context has been setup properly click on PDP Contexts page and this will display all contexts that have been setup active or inactive See screen shot below ...

Страница 31: ...Glocom GX 9 FB250 Class Operating Manual 25 ...

Страница 32: ...ext box To receive incoming calls first program the same MSN into the ISDN handset that connected to the GX 9 s ISDN port 3 MSN 3 1 KHz audio MSN 3 1 KHz audio MSN 3 1 KHz audio MSN 3 1 KHz audio By default MSN 2 is entered into the MSN 3 1 KHz Audio number text box To receive incoming calls program the same MSN into the ISDN fax machine connected to the ISDN port 4 MSN UDI Unrestricted Digital In...

Страница 33: ...e the MSN rather than the bearer Most ISDN devices correctly signal the call type speech 3 1KHz audio UDI RDI via the bearer capability If there is a problem this field can be changed to use the MSN number instead Once all changes have been made click on Apply Any changes to this screen require a re boot of the terminal to save the new configuration Use the power button on the GX 9 or the Restart ...

Страница 34: ...ailed state of the antenna tracking board and indicates whether the antenna is tracking or searching for the satellite Elevation Elevation Elevation Elevation the current elevation angle of the antenna Frequency KHz Frequency KHz Frequency KHz Frequency KHz the frequency of the global beam in kHz that the antenna is tracking Antenna Tracking Antenna Tracking Antenna Tracking Antenna Tracking indic...

Страница 35: ...elevation state 6 TR_TUNE_PLL_ST Track and tune PLL state 7 TRACK_ST Track state 8 BLOCK_ST Blocked state 9 FREEZE_ST Antenna has stopped all motors 10 0x0A TEST_ST Test state The field at the bottom of the page is true false indicating whether the antenna is tracking i e in states 5 6 or 7 The frequency is the frequency of the global beam Possible values are the primary and secondary frequencies ...

Страница 36: ... in First Time Setup First Time Setup First Time Setup First Time Setup The BGAN LaunchPad or web MMI will not connect to the terminal No interface connection between the terminal and computer Static IP address has been setup in your laptop and will not accept the terminal DHCP address Ensure there is a WLAN or Ethernet connection between the terminal and computer see User Guide User Guide User Gu...

Страница 37: ...wer source Check Setup page in web MMI to make sure Bypass antenna pointing is turned ON Terminal is connected to the BGAN network but cannot obtain the requested Quality of Service Network temporarily not available User tried to set up a 256 Kbps streaming connection Retry again If problem persists contact your service provider The Inmarsat Network only supports 256 Kbps streaming connections fro...

Страница 38: ...ible Cause Possible Cause Possible Solution Possible Solution Possible Solution Possible Solution None of the above solutions resolve the problem Terminal may have a hardware or software fault and needs to be re booted Remove DC power adapter Wait 30 seconds Reconnect the DC power and turn on the terminal ...

Страница 39: ...g used frequently that is in the last two hours it is regularly updated with data from the GPS satellites and so only takes a few seconds to obtain a GPS fix after being switched on Warm start Warm start Warm start Warm start if a GPS receiver has not been used for more than two hours then it will take up to 45 seconds to obtain a GPS fix Cold start Cold start Cold start Cold start if the GPS rece...

Страница 40: ...hat it is still switched on In addition the BGAN network periodically checks each Terminal for activity and if the Terminal has not automatically contacted the BGAN network as described above then the Terminal will be de registered from the network ...

Страница 41: ...r routing of incoming calls to the correct ISDN device e g ISDN phone data card or Fax PDP CONTEXT A Packet Data Protocol PDP Context defines connection aspects such as routing Quality of Service QoS security and billing between a mobile user terminal such as the BGAN Terminal and a data network PDP Contexts are essential to the General Packet Radio Service GPRS system which is used by GSM and UMT...

Страница 42: ...the Terminal and the external data network within the scope of the current PDP Context The PDP Context is stored in both the Terminal and the Core Network A single Terminal may have multiple PDP Contexts each with different QoS profiles The primary PDP Context is a PDP Context with default QoS profile attributes and is always activated first All other PDP Contexts with the same PDP Address are sec...

Страница 43: ...onfiguration for WLAN in the UT P P P PERFORMANCE ERFORMANCE ERFORMANCE ERFORMANCE The performance of a WLAN network will be influenced by several factors including the number of users on the network the location of the antenna the distance from the antenna and the degree of blocking from buildings and other infrastructure Typical operating ranges are 200 300 meters outdoors and 30 60 meters indoo...

Страница 44: ...y Humidity Humidity 95 RH at 40 C 95 RH at 40 C Temperature Temperature Temperature Temperature 25 C to 60 C operating 25 C to 80 C storage 25 C to 55 C operating 25 C to 80 C survival Water Dust Water Dust Water Dust Water Dust IP 54 standard IP 55 standard W W W Wind ind ind ind N A 100 knots under normal operation ICE ICE ICE ICE N A Up to 25 mm non operational Ship Ship Ship Ship Motions Motio...

Страница 45: ...otified Body ies PHOENIX TESTLAB GmbH Kӧnigswinkel 10 D 32825 Blomberg Germany Identification mark 0700 0700 0700 0700 Notified Body number The technical documentation relevant to the above equipment will be held at Glocom Inc 22 Firstfield Rd Ste 125 Gaithersburg MD 20878 USA Signed by JD Pan Managing Director August 2009 Note Note Note Note The Ethernet cable used with the GX 9 shall not be long...

Страница 46: ...uipment throughout the EU by August 13 2005 Unless otherwise noted all products assemblies and sub assemblies manufactured by Glocom Inc and its sub contractors will be compliant with this directive and any subsequent revisions or amendments This product carries the WEEE label below to demonstrate compliance For addition information contact Glocom Inc at www glocom www glocom www glocom www glocom...

Страница 47: ... subscription with a Dynamic DNS provider Static DNS Server If you are using static IP addressing Inmarsat recommends that you use a static DNS server If you select this option you must enter the IP address of the Primary DNS Server This is supplied by your Internet Service Provider Optionally you can enter the IP address of a Secondary DNS Server also supplied by your ISP This is used in the even...

Страница 48: ...s video to be sent in a continuous data stream and converted into sound and pictures The bandwidth required for a streaming connection is difficult to predict and depends on factors such as length of connection and number of receivers Symmetrical Rate The rate at which streaming data is transmitted in kilobits per second Kbps This rate applies to transmitted uplink and received downlink data Desir...

Страница 49: ...les remote offices or users to gain secure access to their organization s network over the public telecommunications network This provides the benefits of remote access without the expense of dedicated leased or owned lines VPNs work by using tunneling protocols such as L2TP to encrypt data at the sending end and decrypt the data at the receiving end This tunnel cannot be accessed by data that is ...

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