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© 2019 Ingenico Inc.
Maintenance
Good rules for proper cleaning of the reader are:
•
Do not clean the electrical connections.
•
Do not use in any case solvents, detergents, alcoholic or abrasive
products as those materials will damage the plastic or electrical
contacts.
•
Avoid exposing the reader to direct sunlight.
•
Do not insert anything but cards into the smart card reader slot.
Before cleaning, unplug all cables from the reader.
Troubleshooting
Moby/6500 does not turn on:
•
Battery level is too low.
•
Check the USB connection.
•
Check that the wall plug PSU is fully inserted in the electrical
socket.
If Moby/6500 fails to establish Bluetooth Connection with your mobile
app:
•
Check if Moby/6500 is paired to your mobile device using the
mobile app.
•
Check if Bluetooth on your mobile device is ON.
•
Unpair the reader from your mobile device’s system Bluetooth
Settings, and pair the reader again from the provided mobile app
(refer to the pairing user guide).
•
Seek technical support.
Make sure the pairing of the Moby/6500 with your smart
phone/tablet is done from the mobile payment application and
not the
device’s
system settings.
Cards are not read
•
Check that the magnetic card is swiped correctly (with magnetic
stripe inserted into the slot & facing towards the keypad).
•
Swipe again the card with a constant movement.
•
Check that the magnetic stripe is not damaged, grooved or
cracked.
•
Make sure you have correctly inserted the smart card into the
smart card reader and that the card has not been removed before
the transaction is complete.
