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PCI PTS V3 Certified

24

– Service and Support

For iWL255 3G Long-Range Wireless product service and repair
information, contact Global Payments Customer Care at 1-800-263-
2970.

Returning a Terminal for Service

When you receive a replacement terminal, always return the defective
devices back promptly; failure to do so may result in charges applied to
your account. The
Global Payments Customer Care Centre is available 24 hours a day,
seven days a week to assist with questions related to terminal returns

.

NOTE:

Do not, under any circumstances, attempt any
service, adjustments or repairs on this product.
Contact Global Payments Customer Care
at 1-800-263-2970. Service conducted by parties
other than authorized Global Payments
representatives is NOT permitted.

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Содержание iwl255

Страница 1: ...Payments Global Payments Wireless iWL255 Quick Reference Guide November 2019...

Страница 2: ......

Страница 3: ...9 Alphanumeric Data Entry 10 Administrator Menu 12 Password Management 13 Administrator Password 13 Manager Supervisor Clerk Passwords 13 Password Hierarchy 14 Set Up Your Passwords 14 4 Changing the...

Страница 4: ...ing 28 15 Batch Menu 28 Batch Total 28 View Batch History 29 16 Reports 30 17 Terminal Security 30 Use Passwords for Protection 30 Administrator Menu Password Protection 30 Reports Menu Password Prote...

Страница 5: ...leshooting 38 Receipt Paper is Jammed 38 Card Reader Does Not Work Properly Cards are Not Read 38 Low Battery 39 Receipt is Blank 39 22 Cleaning 39 23 Terminal Specifications 40 24 Service and Support...

Страница 6: ...eral Tips The following tips provided will help ensure you continue to process smoothly with Global Payments Canada 1 This reference guide contains information on the features and functions capable on...

Страница 7: ...reen menus will appear in bold throughout this guide Press the corresponding screen function key below the display to select that option Pre configured buttons will appear in CAPS Unpacking the Box Ca...

Страница 8: ...board The terminal keypad contains 10 numeric keys 0 9 an up down scroll key a green Enter key a red Cancel key a yellow Correction key and a number of additional function keys The exact number of add...

Страница 9: ...he value 544619999 press 5 4 4 6 1 9 9 9 and 9 on the keypad TRANSACTION NAME Card Number 544619999 Then press Enter to confirm the data entered The terminal then starts validation For amount entries...

Страница 10: ...for other special characters it is marked with a period comma pound and asterisk To select one of the special characters press that key and then press the F key until the desired character appears An...

Страница 11: ...ss 6 once Press F five times Enter Footer 1 Open 6 FOOTERS Press 0 once Press F two times Enter Footer 1 Open 7 FOOTERS Press 2 once Enter Footer 1 Open 2 8 FOOTERS Press 4 once Enter Footer 1 Open 24...

Страница 12: ...s 8 T U V t u v 9 W X Y w x y 0 hyphen space Period comma underscore semi colon colon and apostrophe Administrator Menu The administrator menu is the place where all merchant parameter information is...

Страница 13: ...ustomer Care at 1 800 263 2970 to set up your personalized password The administrator password is between 7 and 12 alpha and numeric characters min 7 max 12 At least 1 alpha and 1 numeric character mu...

Страница 14: ...lease call Global Payments Customer Care at 1 800 263 2970 To set up or change the manager password supervisor password or clerk password 1 At the idle menu press the administrator key for the adminis...

Страница 15: ...sh or French 5 Accepting Payment Cards To Conduct a Chip Card Transaction 1 Press the Enter key to enter main menu 2 Select a transaction type and follow the prompts accordingly 3 Position the chip ca...

Страница 16: ...ct a transaction type and follow the prompts accordingly 3 Bring the card firmly up to the active zone above the display at about 1 cm Keep the card close to the display during the transaction 4 Your...

Страница 17: ...displays Pass Terminal to Customer the cardholder presses F1 to confirm the transaction amount 6 If tip is enabled customer can select either 1 Tip percentage 2 Tip amount or 3 No Tip If tip percentag...

Страница 18: ...terminal back to clerk 17 Terminal starts to communicate with Global Payments Once the transaction is complete the merchant copy of the receipt is printed 18 Press Enter to print the customer copy of...

Страница 19: ...cy of the country where the card is issued based on HCP s real time currency exchange rate The cardholder decides whether to pay in his her home currency or Canadian dollars CAD Press F1 to accept the...

Страница 20: ...with Global Payments Once the transaction is complete the merchant copy of the receipt is printed 11 Press Enter to print the customer copy of the receipt 7 Auth Only Credit An auth only transaction...

Страница 21: ...selects F1 for All or F4 for One 6 If All is chosen a report will print for all open Pre Auth in the batch If One is chosen proceed to next step 7 Press the key that corresponds to the desired search...

Страница 22: ...he clerk ID if enabled and press Enter 4 Enter the invoice if enabled and press Enter 5 Enter the transaction amount and press Enter 6 Press Enter and hand the terminal to cardholder 7 Cardholder swip...

Страница 23: ...onfirm the pre auth amount and press Enter to confirm or F4 to change the amount 6 Enter new amount and press Enter 7 The terminal starts to communicate with Global Payments or HCP host for an HCP com...

Страница 24: ...on is complete the merchant copy of the receipt is printed 12 Press Enter to print the customer copy of the receipt NOTE Transaction password protection is highly recommended for return transactions P...

Страница 25: ...800 263 2970 NOTE Auto Settle function is available on your terminal To activate Auto Settle please contact Global Payments Customer Care at 1 800 263 2970 12 Reprint This option allows you to reprin...

Страница 26: ...e simulated and are not processed Remember to exit demo mode before processing real transactions NOTE You must perform a settlement before you can enter demo mode 1 At idle menu press for the administ...

Страница 27: ...clerk ID or No to return to the clerk menu Delete Clerk ID This option allows you to delete a previously entered clerk ID The clerk ID can only be deleted if there are no pending unsettled transactio...

Страница 28: ...ress Enter 3 Select 1 to highlight Clerk Menu 4 Select 5 to highlight Clerk Prompt 5 Select 1 for Off 2 for ID Only or 3 for ID Name Clerk Wording This section sets the wording of the clerk prompt 1 A...

Страница 29: ...ght Batch Menu 4 Select 2 to highlight View Batch History 5 Select the batch you would like to view 1 for Batch 2 for All and 3 for Last Batch CAUTION DO NOT delete the batch before the current batch...

Страница 30: ...rminal prompts for the clerk ID to be entered in order to print the appropriate clerk report Open Pre Auth select All or Date to print incomplete pre authorizations or just the ones from a specific da...

Страница 31: ...ss button to scroll down to highlight the associated parameter and press Enter 6 Select which password 1 Off 2 Supervisor 3 Manager 4 Administrator or 5 Clerk you want to use for protection of the sel...

Страница 32: ...wn to highlight the associated parameter and press Enter 6 Select which password 1 Off 2 Supervisor 3 Manager 4 Administrator or 5 Clerk you want to use for protection of the selected report menu opti...

Страница 33: ...ess Enter 5 Press button to scroll down to highlight the associated parameter and press Enter 6 Select which password 1 Off 2 Supervisor 3 Manager 4 Administrator or 5 Clerk you want to use for protec...

Страница 34: ...e administrator name and administrator password and then press Enter 3 Select 3 to highlight Setup Menu 4 Use button or press 5 to highlight Term Settings and press Enter 5 Select 5 to access the term...

Страница 35: ...between the flanges on its base so that the contacts on the iWL255 3G Long Range Wireless engage with the contacts provided on the base Power Connection on the Charging Base Installing the Subscriber...

Страница 36: ...nce the 3G network is connected 20 Replacing The Paper Roll When coloured stripes appear on a receipt it is time to change the paper roll NOTE Only use paper approved by the manufacturer roll diameter...

Страница 37: ...the paper compartment 3 Place the paper roll into the paper compartment Make sure the end of the paper is inserted as shown below Pull a little bit of paper out towards the top of the terminal Close...

Страница 38: ...med To avoid paper jams Tear the receipt by pulling the paper forward Press Correction for two 2 seconds to advance paper To clear a paper jam Remove the paper roll and reinsert it Card Reader Does No...

Страница 39: ...base to recharge the device Receipt is Blank If the receipt is blank confirm that the roll of paper has been properly inserted into the terminal and the correct paper type is being used 22 Cleaning N...

Страница 40: ...requirements dimensions and other specifications of the iWL255 3G Long Range Wireless Technical Specifications Standard Features QVGA 320 x 240 pixel TFT LCD ARM 7 ARM 9 digital processor Keyboard wi...

Страница 41: ...devices back promptly failure to do so may result in charges applied to your account The Global Payments Customer Care Centre is available 24 hours a day seven days a week to assist with questions rel...

Страница 42: ...2019 Global Payments Inc All rights reserved SM 191976 v1 0EN...

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