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GENERAL INFORMATION

A.  USAGE AND MAINTENANCE

 

The Point-of-Sale (POS) device or terminal is a sensitive electronic device,  
similar to a cellphone. Physical operational abuse or dropping of the terminal  
can damage the terminal and result in unpredictable operational behaviour. 

The terminal must be kept clean and free of any dust, dirt or grime that can 
penetrate and damage the keyboard, thermal print head, CHIP reader, magnetic 
strip reader and result in the failure of one or more of these components. Do not 
pour liquids on to the terminal hardware, this will cause an electrical short and 
damage the terminal.

The electronic components of the terminal are highly sensitive to fluctuations in 
power, power failures and lightning. Please ensure the terminal is on clean power 
at all times and is disconnected during severe lightning storms. 

B.  SIM CARD USAGE AND REPLACEMENT

 SIM CARD INFORMATION

The terminals make use of a GSM DATA only SIM card, provided either by  
MTN or Vodacom. This SIM card is provisioned for banking data transactions  
only and CANNOT be used in a standard cellular telephone.  Should the SIM  
card be removed from the terminal and placed in another device, the SIM card 
will automatically be blocked by the network operator. A blocked SIM card will 
require a full swop out, the cost of which will be for the merchant’s account.
 The GSM SIM card provides for only 3Mb of data traffic per month. Excessive 
data throughput will again block the SIM card.

Содержание Move 3500 BLUETOOTH

Страница 1: ...MOVE 3500 USER GUIDE...

Страница 2: ...Refunds 6 c Chip Card Transactions Insert 8 d Debit Card Transactions Swipe or Insert 9 e Balance Enquiry 10 BANKING FUNCTIONS 11 a Cash Up 11 b Cash Up History 11 c Reprint Receipt 12 GENERAL INFORM...

Страница 3: ...Printer Lid Paper Exit Slot Paper Feed Button Chip Card Slot Mag stripe Reader Menu Button Correction Button Yellow Cancel Button Red Accept or Enter Button Green POS DEVICE FUNCTIONS 3...

Страница 4: ...al menu 1 Purchase Refunds 2 Contactless 3 Credit Card Transactions 4 Chip Card Transactions 5 Debit Card Transactions 6 Cancel 7 Balance Enquiry 8 Payment 9 Payment Reversal 10 Cash Withdrawal 11 Pur...

Страница 5: ...n 5 A CONTACTLESS TRANSACTIONS PURCHASE At the READY screen press the Enter Green O key Enter the amount Rand value Press Enter Green O key Confirm the amount Entered and press Enter Green O key Hold...

Страница 6: ...rminal will give you the option to select between straight and budget STRAIGHT Select Straight Option followed by Enter Green O key Confirm the amount Entered by Pressing Enter Green O key If the amou...

Страница 7: ...rminal Enter the last four digits on the card face Press Enter Green O key when complete Select the transaction type Refund followed by Enter Green O key Enter the Refund PIN and press Enter Enter the...

Страница 8: ...ir card PIN Press Enter Green O key The terminal will connect to the bank for authorisation and print two receipts one for the merchant and another for the cardholder REFUND Enter the Refund PIN Press...

Страница 9: ...tomer PIN code Pass terminal to cardholder and ask them to Enter their card PIN Mag stripe cards The terminal will go online for PIN authentication and approval Chip cards The terminal will authentica...

Страница 10: ...s require a customer PIN code Pass the terminal to the cardholder to Enter their card PIN and press Enter Once the PIN has been Entered Magstripe cards The terminal will go online for PIN authenticati...

Страница 11: ...ress Enter Green O key The terminal will print the cash up summary B CASH UP HISTORY At the READY screen press the MENU key Select the SBSA MENU Select the REPORT MENU Select the PERFORM CASH UP HISTO...

Страница 12: ...wo options are available Last Transaction the last successful transaction performed will print Specific Receipt a specific receipt number must be Entered and then will print NOTE The ability to reprin...

Страница 13: ...ents of the terminal are highly sensitive to fluctuations in power power failures and lightning Please ensure the terminal is on clean power at all times and is disconnected during severe lightning st...

Страница 14: ...the cable to the charging base Place the Terminal down on the charging base The battery indicator on the terminal screen should indicate that it s charging 3 HOW MANY TRANSACTIONS CAN I DO BEFORE I NE...

Страница 15: ...f the paper and your terminal close the printer cover carefully and push it down firmly until it locks While your terminal is displaying the idle screen press and hold the Yellow button to make sure t...

Страница 16: ...chant Support on 086 100 1200 Hours of operation and support Monday to Friday 7am to 8pm Saturday 8am to 8pm Sunday 8am to 8pm Visit our website at www standardbank co za merchantsolutions for more in...

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