InfoSight LabeLase 4000, Руководство по эксплуатации и техническому обслуживанию

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Page 10 Copyright © 2003-2016 InfoSight Corporation All Rights Reserved LL4000 Tag Printer
BASIC TROUBLE SHOOTING
Service during normal business hours (Monday-Friday, 8am-5pm):
1.888.642.3600 (outside the USA call +1.740.642.3600)
Emergency after-hours service:
1.800.401.0716 (outside the USA call +1.740.642.4666)
Red LED Status Light:

STEADY ON: ready to print.

OFF: no power to laser (power cord, key switch, power switch, circuit breaker).

SLOW BLINK: out of tag stock.
 FAST BLINK: E-STOP.
Problem: Marker does not respond to print button.

Check power cord.
 Check key switch.
 Check E-STOP.

Check tag stock.

Check serial cable to PC.
 Producer software must be running on the connected PC.

Main Producer screen indicates printer status – “ONLINE”, “ESTOP” or “UNKNOWN MODE”.
If UNKNOWN MODE, check communications cable and settings.

From within Producer, click on HELP-ABOUT. If the FIRMWARE VERSION is blank, your PC
does not see the printer. Check communications cable and settings.
Problem: Out of tag message on PC screen.
 Load more tag stock into printer.
 Insert single tag in front tag slot.
Problem:
Tag exiting too far or not far enough (breakoff “nick” not aligned with exit slot).

The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem: Tag print appears very light, fine lines appear to drop out.

Reduce laser speed (DARKER)
 Increase Laser Off Tickle (SETUP-PRINTER CONFIGURATION).

Final output lens may require cleaning (see Maintenance section below).
Problem:
Tag print shows “shadows”
 Decrease Laser Off Tickle (SETUP-PRINTER CONFIGURATION).
Problem:
Tag print not aligned correctly with breakoff “nicks” (leading & trailing edges).

Check that actual tag size in machine and programmed tag size in Producer (LAYOUT-SETUP-
GEOMETRY) are the same.

The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem:
Barcode too long for tag size.

Reduce number of characters in barcode data.

Use more efficient barcode symbology.

Reduce barcode scale.