Important Statement on Network Service
Ali contents and services obtained from the machine are owned by third parties and protected by copyright,
patent, trademark and/or other intellectual property laws. These contents and services are only for your persona!
Non-commercial purposes, which shall not be used in a way not authorised by the content owner or service
provider.
Under no circumstance shall our Company be liable for any direct, indirect or unexpected losses or damages
arising from your or any third party's access to any contents or services or any information or third-party
software through this product.
Third-party services may be subject to change, removal or discontinuation without prior notice. Our Company
does not represent or warrant that some services or contents will remain accessible at any time.
Our Company will not be responsible for any service related to these contents and services, or assume any
liability for customer service. For any question or service request about these contents and services, please
directly contact the corresponding content or service provider.
The products gets stuck, crashes or
cannot be operated
1. Too many programs are running
2. Normal operation of the product
is disturbed by external
environment (eg. lightening,
static electricity)
Disconnect the product from the
power supply; wait for 1-2 minutes
and reconnect power supply then
restart the product
The touch is slow, it doesn’t work
Too many programs are running
Clean up a program that uses large
memory or restart the product
OPS can’t be turned on, no display,
no touch
The OPS has not been connected
correctly
Reinstall the OPS computer
Touch excursion
Caused by the computer’s
coordinate system, need to do some
correction
Enter the control panel to select the
correct processing
Invalid touch on the external
computer
1. The signal source is inconsistent
with the corresponding interface
of the touch USB cable
2. The touch USB cable is too long
or of low quality
1. Check and change the
corresponding interface of the
touch USB cable
2. Use a shorter or better quality
touch USB cable
Symptom
Possible Cause
Solution
