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Uniform Call Distribution (UCD)

To go Available:

Dial [566] or press

pre-programmed

AVAILABLE/

UNAVAILABLE flexible button. You may now receive calls.

Display Calls in Queue for UCD Groups

From an idle display key telephone:

Dial [567], followed by the three-digit UCD Group
number (55X), or press the

pre-programmed

QUEUE

flexible button. The ON/OFF button LED lights steady.

Your display shows how many calls are in queue for that
group as shown:

Dynamic update of display occurs as queue condition
changes.

Replace handset or press the ON/OFF button to
terminate mode.

Overflow Station Forward

An enhancement allows UCD calls reaching the Overflow
Station to call forward to another station:

Lift the handset or press the ON/OFF button.

Press the FWD button or dial [640].

Dial the desired code:

[6] = All

[7] = No Answer

[8] = Busy

[9] = Busy/No Answer

U CD 55 X 00 CALLS I N QU EU E
M MM DD Y Y

H H :M M am

This feature cannot be used with a call in progress and
the station will be considered busy for incoming calls.

Содержание DVX Mach I

Страница 1: ...DVXPlus DVXPlus Mach Station User Guide Includes Attendant Features Feature Package 3 I and II III IV...

Страница 2: ...CallForward code 6 All Calls 7 No Answer 8 Busy 9 Busy No Answer 3 Dial station number where calls are to be forwarded Hear confirmation tone 4 Replacehandset or press ON OFF button ESTABLISHING A CO...

Страница 3: ...t a nameas follows Press to scroll up to next entry or Press to scroll down to previous entry 4 Pressthe SPEED button at the desired nameto automatically dial the destination station or outsidephone n...

Страница 4: ...DVXPlus Mach I and II III IV Digital Telephone Systems Feature Package 3 Station User Guide with Attendant Features Issue 3 2 March 2001 P N IN8052 10...

Страница 5: ...98 Includes Feature Package 1 enhancements 2 8 99 Includes Feature Package 2 FP2 enhancements User Guide contentcontains extensive revisions 3 5 00 Includes Feature Package 3 FP3 enhancements User Gui...

Страница 6: ...ff Net Fwd Incoming via Speed Dial 7 Canceling Off Net Forwarding 7 Day Night Special Mode 8 Setting System Time and Date 8 Directory By List Programming 8 Directory List 8 Local Number Name Translati...

Страница 7: ...CENTREX Transfer 23 Screened Transfer 23 Transfer Search 24 Unscreened Transfer 24 Caller ID Name Number 24 Calling Station Tone Mode 25 Camp On 25 Answering a Camp On 25 CO Line Queuing 26 To Answer...

Страница 8: ...an Intercom Call 37 Intercom Transfer 37 Placing an Intercom Call 38 Keyset Mode 38 LCR Operation 40 LCR Queue Call Back 40 LCR Queuing Automatic 41 Mailbox Buttons 41 Meet Me Page 41 Answering a Mee...

Страница 9: ...2 Digit Code 52 Using Scroll Function 52 Scrollable Canned Messages 53 PBX Centrex Codes on a Flex Button 54 Repeat Redial 54 Speakerphone 55 Speed Dial 55 Dialing a Speed Number 55 Last Number Redia...

Страница 10: ...ksheets 63 Flexible Button Programming Worksheet 63 Speed Dial Bin Programming Worksheet 63 DEFAULT NUMBERING PLAN 64 Digital Telephone Features FLASH TRANS SPEED CONF MSG FWD MUTE CAMP ON ON OFF HOLD...

Страница 11: ...CONF Key Used to establish conference calls 8 TRANS Key Used to transfer an outside call from one station to another 9 FLASH Key Used to end an outside call and torestore dial tone without hanging up...

Страница 12: ...th of the feature access codes 2 4 digits This user guide describes the following features using the system default codes 3 digits Consult with your system administrator if you have questions regardin...

Страница 13: ...code and dial the desired number Answering Machine Emulation When a call is sent to your voicemailbox you can press a pre programmed flexible button to listen to the caller leaving the voicemail messa...

Страница 14: ...itoring the caller in VM thedisplay shows To leavecaller in VM and turn off speaker 1 Pressthe ON OFFbutton 2 Then perform one of the following options Continue to listen to the message being left wit...

Страница 15: ...T flexiblebutton rapidly flashes on the Attendant station and an audible tone emits from the Attendant s speaker The display shows To turn offthe alert Press the 911 ALERT flexible button The display...

Страница 16: ...burstsare presented to the called party After five 5 seconds the station CO lineautomatically is placed on hold and the Attendant is cut thru If the Attendantcalls a station that isin Do Not Disturb m...

Страница 17: ...Attendant presses the UNAVAILABLE flexible button again or dials the Attendant Unavailable code 607 again The LED on the pre programmed flexible button extinguishes The first Attendant resumes normal...

Страница 18: ...ton 2 Pressthe COLINEbutton for an individual CO Linefor Off Net Forward or Dial COlinegroup access code of group being forwarded CO LineGroup Access Codes 801 802 803 823 COLine Group 1 23 824 All CO...

Страница 19: ...to activate the Specialmode LED flashesat 240 ipm Setting System Time and Date The first attendant station may set system time and date 1 Dial 692 2 Enter timeand date in the following format YYMMDDH...

Страница 20: ...ame 1 Pressthe TRANS button 2 Enter the three digit station intercom number 3 PresstheSPEED button to saveentry A confirmation tone sounds display updates 4 PressHOLD use 6 or to scroll to nextentry T...

Страница 21: ...r the three digit entry number 000 199 or dial 6 to scrollup next entry through the list ordial to scroll down previousentry through the list 2 Pressthe TRANS button to select the entry To enter a nam...

Страница 22: ...ber 000 199 or Scroll through the list as follows Dial 6 to scroll up to the next entry Dial to scroll down to the previous entry 2 Pressthe TRANS button to select the entry To enter a name along with...

Страница 23: ...top line of theLCD continues to show the same data The bottom line of the LCD changes to show the following in place of the time date information infinite BASIC infinite ACD Station must have LCD type...

Страница 24: ...he speed bin Thiscauses the numbers stored in the bin not to display on the Digital Telephones when the bin isaccessed Background Music Optional To activateBackground Music 1 Dial 632 or press the pre...

Страница 25: ...usy when signaled an automatic MSG will beplaced at your phone Only one Call Back request can be left at a station the second request will leave a messagewait callback request Call Coverage To program...

Страница 26: ...sh rate isthe sameasthe incoming line ringing rate When the call is answered it ceases to ring at any other station that has the same coverage appearance The LCD of the coverage station displays as sh...

Страница 27: ...on 2 Dial theFWD code 640 or press the FWD button 3 Dial theCallForward Busy code 8 4 Pressthe pre programmed DSS button or dial the intercom number wherecallsare to be forwarded A confirmation tone s...

Страница 28: ...rmation tone sounds 6 Replace the handset or pressthe ON OFF button To remove Follow Me Call Forwarding 1 Lift the handset or press the ON OFF button 2 Dial theFollow Me Call Forward code 642 3 Dial t...

Страница 29: ...ion number of thestation that forwarding is to be cancelled 4 Dial 6 regardlessof the forwarding condition 5 Dial thestation number again A confirmation tone sounds Five seconds latera dial tone is re...

Страница 30: ...numbers 1 Lift the handset or press the ON OFF button 2 Dial theFWD code 640 or press the FWD button 3 Dial an asterisk 6 Then dialthe speed bin number that contains the number where calls are to be...

Страница 31: ...If you receivea busy tone Pressthe TRANS button twice and dial another parking location or Pressthe CALL PARK flexible button for a different parking location Retrieving a Parked Call 1 Lift the hands...

Страница 32: ...he user s telephone or from any telephone in the system or Dial 438 from the user s station Call Pickup You can answer a call ringing at another telephone using Directed or Group Pickup Directed Picku...

Страница 33: ...screened to either an idle or busy station or an ACD UCD Group or Hunt Group Answering a Screened Transfer Your intercom will be signaling according to the intercom signal switch position 1 Answer the...

Страница 34: ...he pre programmed INC CO XSFR flexible button 3 Pressa DSS Group button or dial the three digit station number or group number The call is automatically transferred to that destination 4 You can then...

Страница 35: ...3 When called station is answered hang up transfer is complete Unscreened Transfer When thecalled extension beginsto signal hang up to transfer the call recall timer begins counting Caller ID Name Num...

Страница 36: ...AttendantOverride feature If thestation is busy and you wish to alert them to your call Pressthe CAMP ON button Called station receivesone burst of ringing Wait for their response When the called par...

Страница 37: ...POOL button Receivebusy tone 2 Pressthe pre programmed LINE QUEUE flexiblebutton 3 Replace the handset or pressthe ON OFF button To Answer a Queue Call Back If you hear QueueCallBack ringing and an o...

Страница 38: ...hat correlates to the two digit entry ENTER RING TONES 00 3 6 XX PRESS SPEED TO SAVE CO RING TONE FREQUENCY Tone Freq Tone Freq Tone Freq 00 697 770 13 770 1633 26 1209 1336 01 697 852 14 770 0 27 120...

Страница 39: ...nternalpartiescan engage in a conference Seven internalpartieswith one external party Three internal and fiveexternal parties Establishing a Conference 1 Lift the handset 2 Select intercom station or...

Страница 40: ...rts Thereis a warning tone before the other partiesare dropped Re entering a Conference When the controller re enters the conference the disconnect timer is reset To re enter a monitored conference li...

Страница 41: ...2 Dial thedesired person s name using the key pad Example If you wanted to call Linda Murphy and last nameswere entered into the Directory Dialing List you would press the following numeric keys 6 M...

Страница 42: ...wards Directory Dialing may also be used to transfer a call from one station to another To view the Directory List 1 Dial theDirectory Listdialcode 680 or press the DIRECTORY DIAL flexible button if p...

Страница 43: ...RY DIAL flexible button 3 Pressthe digitassociated with the person s name and when it displayspressthe SPEED button to automatically dial the destination station 4 Hang up to complete the transfer Do...

Страница 44: ...e or intercom call The DND button LED lights and off hook tones at your station arecanceled To cancel One TimeDo Not Disturb Go on hook or press ON OFF button TheDND button LED extinguishesand DND is...

Страница 45: ...sthe FLASH button to disconnect theoutside line and reseize an outside line dial tone 8 button telephonescan assign a FLASH button by using the code 660 Flash Key on Intercom When connected to a pagez...

Страница 46: ...rties in theconversation To activateGroup Listening While conversing on the handset press the ON OFF button Both parties of the conversation can then be heard on the digital station sspeaker Thespeake...

Страница 47: ...Dial 645 A confirmation tone sounds If an error is made during entry an error tone is received If an intercom call isplaced to a busy station that has an intercom button The calling station receives...

Страница 48: ...e You willhear threebursts of tone and a one way announcement The calling party cannot hear conversations in progress T Mode LED On Tone Mode You will hear repeated burstsof intercom tone ringing and...

Страница 49: ...alled or dial their three digit station number You will hear ringing if the called station sbutton isin the T position or threebursts of tone if in the H or P position 2 Lift the handset or use the sp...

Страница 50: ...accept digits after the command ATH orATHX X 0 or 1 Modem On Hook Off Hook Command ATH or ATH0 will force the telephone to go to the on hook state from its currentstate ATH1 will force the telephone t...

Страница 51: ...all Back isactivated 1 When telephoneis signaled answer thecall Desired telephone number will automatically be redialed 2 Waitfor answer then lift the handset or use the speakerphone to converse with...

Страница 52: ...n The called station presses the MAILBOX flexible button and goes on hook The internalor external call is then transferred to the VM portby the telephone system Meet Me Page To request another party m...

Страница 53: ...station does not answer press theMSG button once to leave message Leaving a Message Waiting Indication If you dial a station that is busy unattended or in DND you can leave a message waiting indicati...

Страница 54: ...deactivate Name In Display Every extension Key or SLT has the capability to program your name so that people using display telephoneswill see your name instead of your station number 1 Dial 690 2 Ente...

Страница 55: ...tone while Off Hook Preferenceis enabled 1 Pressyour pre programmed ICM flexiblebutton LED lightssteady or dial your own three digit intercom number Do not lift handset or pressON OFF button before di...

Страница 56: ...one time DND mode upon initiating the voice over One Time DND cannot be toggled during the OHVOcall Thestation receiving theOHVO callmust be off hook and in the H mode Placing an Off HookVoice Over OH...

Страница 57: ...g station may press a pre programmed MESSAGE button to respond to the voice over announcement without being released from the current call i e by pressing a flexible button pre programmedfor the messa...

Страница 58: ...call information Outside Calls Answering a Recall When an outsideline has remained on hold for an extended period of time you are reminded with a recalling ring If Preferred Line Answer isenabled skip...

Страница 59: ...s code 9 801 823 88 LLL LLL CO LineNumber 2 Dial thedesired number for outsidecall 3 Lift handset or usespeakerphoneto converse with party Placing an Outside Line on Hold If your system is programmed...

Страница 60: ...ion To select oneof theten available messages 1 Dial theMessage Access code 633 or press the MSG ACCESSflexible button if pre programmed Code Zone Code Zone 700 Int Ext All Call 707 Internal Zone 7 70...

Страница 61: ...e when called A confirmation sounds and the DND button LED flashes 3 Replace the handset or pressthe ON OFF button To program a Custom Message 1 Dial 633 2 Dial a valid code 18 20 for desired custom m...

Страница 62: ...to alert them of yourreturn To activate a message with a custom return time or date 1 Dial theMessage Access code 633 2 Dial thecodefor the message 3 Enter the date time by using the buttonson thekey...

Страница 63: ...633 A confirmation tone sounds 4 You can now press that flexible button and dial the two digit message number 00 10 Personalized Messages 18 30 Custom message number 5 A confirmation tone sounds Usin...

Страница 64: ...Press the to scroll forward through the messages or press the 6 to scroll backward through the list The scroll is a rolodex type of scroll it will forward through the messagesin order asshown in Text...

Страница 65: ...hat speed bin onto a flexible button refer to FlexibleButtonProgramming on page 34 Repeat Redial A keyset station user placesa CO call and receives a busy or no answer 1 Pressthe pre programmed REDIAL...

Страница 66: ...s an availableOUTSIDE LINEbutton and dial number Speakerphone is activated 3 Pressthe ON OFFbutton to end call Speed Dial Dialing a Speed Number If an outside line has not been specified in programmin...

Страница 67: ...dant If an attendant has not been specified enter at Station 100 1 Pressthe SPEED button once 2 Pressa desired outside line key or press the SPEED button a second time to select an outside line 3 Dial...

Страница 68: ...to a caller that has either Camped On or has used the Off Hook Voice Over feature to alert a busy station user of a waiting call ormessage The camped on station may respond to thecaller via the canne...

Страница 69: ...ng to yourstation To go Unavailable Dial 566 or press the pre programmed AVAILAVBLE UNAVAILABLEflexiblebutton TheLCD displaysasshown You are now blocked from receiving UCD calls Code Text Message Code...

Страница 70: ...ow many calls are in queue forthat group as shown Dynamic update of display occursasqueue condition changes 2 Replace handset orpress theON OFF button to terminate mode Overflow Station Forward An enh...

Страница 71: ...u wish to answer the call Dial 5 then the connected outside line can be transferred or disconnected Voice Mail Call Forwarding to Voice Mail Groups Intercom and Transferred CO callers may be routed di...

Страница 72: ...mpted to enter the password for your mail box Voice Mail Transfer with ID While on a call and thedistantend wishes to leavea Voice Message for a VM user 1 At the initiating station press theTRANS butt...

Страница 73: ...olume LCD displays as shown While on a COCall Speakerphone Press Volume Barto change volume LCD displaysasshown Handset PressVolume Bar to change volume LCD displays as shown While Receiving an Incomi...

Страница 74: ...t Speed Dial Bin Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 BIN 000 BIN 010 BIN 001 BIN 011 BIN 002 BIN 012 BIN 003 BIN 013 BIN 004 BIN 014 BIN 005 BIN 015 BI...

Страница 75: ...2 ACD Primary Logout 571 Clear VM Alarm 656 ACD Secondary Login 582 CO Line 88 ACD Secondary Logout 581 CO Line Queue 621 ACD Supervisor Display 577 Conference 624 ACD Supervisor Login 576 Custom Mess...

Страница 76: ...44 SLT Speed Prog 661 MeetMe Page 770 Speed Dir 693 Message Preselect 633 StationCall Park 439 Message Wait 623 StationPark Pickup 6 Modem 499 Station100 351 100 351 MPB Version 605 StationRelocate 63...

Страница 77: ...66 DEFAULT NUMBERING PLAN...

Страница 78: ...Bar Used to adjust level of tones background music ringing receiver volume and display contrast PAGE MENU 1 ABC 2 TUV 8 PRS 7 MNO 6 JKL 5 GHI 4 DEF 3 WXY 9 0 ON OFF HOLD t VOLUME s MIC HTP CONF TRANS...

Страница 79: ...ss group 6 16 press the PG DOWN W key Hunt select the desired Hunt group 1 5 To access groups 6 8 press the PG DOWN W key Press Thenselect PAGE INTERNAL the desired Page Zone ALL Call or Zones 1 4 To...

Страница 80: ...www vodavi com 2000 Vodavi Technology Inc VODAVI is a registered trademark of Vodavi Technology Inc IN8052 10 we re talking technology...

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