My headsets appear in the Devices pane but they are all
Disconnected.
To control your Inclusive ClassVR headsets from a computer, the headsets and computer
must be on the same network. Make sure this is the case. If you are still experiencing
problems, check your computer’s proxy settings (see page 26).
My headsets say Connected but not Active – why?
Headsets only appear as Active when they are being worn and the sensor between the
lenses is activated. You can test this by placing a finger over the sensor; you should see the
device move up to the Connected area.
My headsets are Active but when I press Play my students can only
see a grid or a black screen.
Check that all your headsets are correctly connected to the Wi-Fi (see page 14). If they are
connected and are responding to commands from the Inclusive ClassVR Portal but are not
showing 360 content correctly, ask your technician to check the whitelisting requirements
(see page 26).
I have forgotten my password for the Inclusive ClassVR Portal.
Visit
http://portal.classvr.com
, enter your email address in the Email Address field and click
Forgot your password? You will receive an email containing password reset instructions.
I have forgotten the email address I use to log into the Inclusive
ClassVR Portal.
This will usually be your school e-mail address. If you are unsure after trying your school
e-mail, check with your school’s key contact for ClassVR.
Where can I find additional support?
For additional support and guidance, visit our knowledgebase at
support.classvr.com
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