User Manual
14
Troubleshooting
WARNING
Only authorised technicians can carry out repairs.
Before contacting our customer service team, please refer to the table below to see if your fault can be fixed by
yourself. Should a service technician visit be arranged and its found there are no faults with the appliance, a call out
charge will apply.
PROBLEM
SOLUTION
Washing Machine
won’t start-up
•
Check that the mains plug is inserted and switched on at the power point.
•
Check that the door is closed securely.
•
Check that the relevant fuse hasn’t blown.
•
Check that the On/Off button has been pressed.
•
Check that the water supply tap has been opened.
Door won’t open
•
The machine’s safety protection is working. Disconnect the power and reconnect the power.
Heating fault
•
The NTC is damaged and/or the heating pipe is aging. You should be able to wash the clothes
normally however without the water heating. Please contact our customer service team.
Water is leaking
•
The drainage waste pipe may be blocked.
•
Check and fasten all water connection pipes.
•
Inlet or Outlet hoses may be damaged. Please check.
Water is overflowing from the
base of the machine
•
Check that the inlet pipes are connected firmly at the rear of the machine.
•
Check that the outlet hose hasn’t been damaged.
Display isn’t lighting up
•
Check that the power isn’t disconnected.
•
PC board may have issues. Please contact our customer service team.
Detergent residues remain in
the detergent drawer
•
Ensure you are using a correct amount of detergent.
•
Follow the cleaning steps to remove any damp residual detergent from the drawer.
Washing results aren’t
to expectations
•
Ensure you are using a sufficient amount of detergent.
•
Ensure the correct quantity of clothes are being used depending on the wash program selected.
•
Ensure you are using the correct wash program to suit the clothing and level of dirtiness.
•
Try using an alternative detergent.
Washing machine is making an
abnormal noise or vibrating
•
Ensure the washing machine is level.
•
Ensure that all transportation bolts have been removed.
•
Ensure the appliance has been installed on a solid and level floor.
•
Ensure that all legs are making contact with the floor and adjust as required.
•
Follow the Drain Pump cleaning procedure and ensure there are no foreign objects.
Note: If the above steps don’t resolve your issue or you cannot resolve the fault by yourself:
• Press the “On/Off” button.
• Switch off the appliance at the power outlet and remove the plug.
• Call our customer service team.