Speedway Revolution Installation and Operations Guide Octane 4.8
Chapter 5: Troubleshooting
Copyright © 2011, Impinj, Inc.
31
Submitting Diagnostic Data for Analysis by Impinj Technical
Support
If Speedway Revolution is exhibiting RF behavior differing from what you expect and you
are unable to determine the cause, you may want to submit relevant data for analysis by
Impinj Technical Support. Using the Impinj MultiReader application, you can easily capture
data relating to the problem scenario. By creating and providing a Reader Diagnostic Data
file, Impinj’s Technical Support team can troubleshoot your issue.
To capture data to a Reader Diagnostic Data file:
1.
Open
MultiReader
and connect to the appropriate Speedway Revolution reader. See
page 16 for details.
2.
Select Configure Settings to open the Reader Settings screen.
3.
Verify that you are viewing the connection settings for Reader 1. If you are not,
select Reader 1 in the menu on the left.
4.
In Control Reader, select No.
This setting value tells MultiReader that you do not want the MultiReader
configuration controlling the reader. Changing this value is important because you
most likely want to capture data for a reader operation that is being controlled by
your application.
If, however, you want to capture an RF scenario that is controlled by MultiReader,
set Control Reader to Yes.
5.
In the menu on the left, select Data Capture. The following screen displays:
Figure 5.2 Reader Settings, Tag History & Debug Data Capture
Reader 1 is already populated with the IP address. Login parameters are also populated. If
these values are incorrect, change them here. You can capture data for up to four readers
simultaneously. In this example, we are capturing data one reader.
6.
Confirm that Capture is set to On.
7.
Select Apply.
MultiReader connects to the reader and begins “listening” for any RF activity. The reader
captures data surrounding any RF activity it detects.
