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TROUBLESHOOTING
If you experience any of the following, please refer to the steps below to resolve these issues before
contacting customer support.

The pointer moves erratically.

The pointer does not respond when you move the pointing device.

Nothing happens when you click a button on the pointing device.

The keyboard does not function.
Step 1: Try a different USB port
Try to connect the receiver to a different port. Then, check the behavior of the device. By trying the receiver
on a different port, you can eliminate any issues that affect the port itself.
Always use a direct USB connection, as port replicators, USB hubs, and KVM switches may not recognize the
USB nano receiver device. If you have connected the USB nano receiver to a USB port on your monitor,
remove the receiver and connect it to the computer instead as the ports on the computer typically have more
bandwidth (power) available.
Be aware that items such as desktop fans, metal furniture, and fluorescent lights may interfere with the signal
from the pointing device. Try to test the device in a different location. If the issue continues to occur, refer to
Step 2.
Step 2: Replace the batteries
This issue may occur if the battery power is low. We recommend that you use batteries that are designed for
use with electronic equipment. Replace the batteries, and determine whether this resolves the issue. Make
sure that you have inserted both the required batteries into the mouse or the keyboard device and that they
are positioned in the correct direction. If the issue continues to occur, refer to Step 3.
Step 3: Test the device on a different computer
If the issue continues to occur, test the mouse on a different computer in a different environment. If you can
replicate the problem in a different environment, you may need to reset the USB nano receiver. If this is the
case, please refer to step 4.
Step 4: Reset the device
In some cases, the USB nano receiver may need to be reset. In order to reset the device, you must first
download and install the device software by visiting:
www.impeccausa.com/impecca ‐ downloads
After downloading and installing the software, please refer to the instructions that are included with the
software to reset your mouse or keyboard.