Troubleshooting
Q: The device cannot boot up or work as expected?
Your doorbell is compatible with 16 V-24 V AC or 12 V-24 V DC. Make sure the power source is proper.
Make sure the breaker is turned back on after installation is completed.
11
Q: The device is offline?
If the LED is flashing red, check whether the router can connect to the Internet. If the network is connected,
restart the device. If the device is still offline, reset it.
Q: How to update the firmware?
You can update the firmware through the "Imou Life" app in
Devices Settings
>
Firmware
.
It shows a red dot
when an update is available. The doorbell will restart automatically when it finishes update.
Q: Failed to receive push notifications after an alarm is triggered?
Ensure
Notifications
are both enabled in the app and in your mobile device’s settings.
Ensure activity zones are properly drawn for the areas that you want your doorbell to monitor.
Set
Motion Sensitivity
appropriately. It determines the amounts of motion required to trigger an alarm.
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