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I. TROUBLESHOOTING
For assistance with troubleshooting see General Instruction Manual, SRM00046.
J. FIELD AND FACTORY SERVICE AND PARTS
Imo Pump maintains a staff of trained service personnel that can provide pump installation, pump
start-up, maintenance/overhaul and troubleshooting supervision as well as installation and
maintenance training.
Our factories provide maintenance as well as overhaul and test facilities in event users prefer to
return pumps for inspection or overhaul. Pumps that have been factory-overhauled are normally
tested and warranted “as-new” for a period of one year from date of shipment. For either field
service or factory overhaul assistance, contact your local Imo Sales Office or representative at
Technical/Customer Service Department in Monroe, NC, USA.
Most pumps have repair kits available. Minor Repair Kits are used to repair leaking seals, bad
bearings and/or for re-assembly after pump tear-down. They include (as applicable) pump shaft
seals, packing, all gaskets/O-rings and bearings. Major Repair Kits are sufficient to rebuild
completely worn-out pumps to “as-new” condition. They include all parts found in Minor Repair
Kits plus all major internal parts subject to wear. Since kits have all necessary parts, it is preferred
that they be purchased rather than selecting individual parts. When parts are individually selected
from Parts List, some needed components are often overlooked. In addition, mixing worn or used
parts with new parts risks rapid wear and shortened service life from new parts.