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TROUBLESHOOTING
This chapter describes the most common problems related using the appliance. If the
problems cannot be resolved with the information below, please contact the Authorised
Service Centre in your country.
Problem
Possible cause
Solution
The appliance does not go on.
The household appliance is not on.
Verify that the appliance is connected
correctly to the power cable and the ON
buttons of the iron (6) and boiler (7) are
pressed.
The plate temperature LED (18)
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Normal procedure.
The switching ON and OFF of the LED
indicates the heating phase of the iron. The
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reached and you can start ironing.
Smoke comes out of the
appliance when it is switched on
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This is absolutely normal and is
due to the expansion of the plastic
material.
This no longer occurs after a while.
Impurities come out of the plate
of the new iron.
This is perfectly normal in a new
iron.
These particles are completely harmless
and will disappear after the iron is used a
few times.
Drops of water come out of the
plate.
The iron temperature adjustment
knob (12) is set to a temperature that
is too low for steam ironing.
Set the knob to a suitable temperature
for steam ironing (refer to the “IRONING”
chapter).
The appliance does not produce
steam.
The appliance is not on.
Press the ON buttons of the iron (6) and
the boiler (7).
The steam button (11) is not being
pressed.
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you iron.
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and the no water LED (3) is on.
Fill the boiler (refer to the “Filling the
boiler when hot” chapter).
The steam adjustment knob (4) is
set to the minimum.
Set the steam adjustment knob (4) (refer
to the “IRONING” chapter).
The plate is dirty.
The impurities or chemical
substances found in the water
have deposited on the plate.
Wait for the plate to cool down and clean
it with a damp cloth.
You are ironing at a temperature
that is too high.
Wait for the plate to cool down and clean
it with a damp cloth.
Steam comes out from the boiler
safety cap (1) while ironing.
The boiler safety cap (1) may
have not bee closed correctly or
water may have leaked while being
topped-up.
Switch the appliance OFF and let it cool
down. Remove the boiler safety cap (1),
dry the water around the top-up opening
and tighten the cap. The appliance can
then be switched back on.
