DQS6800
+
Installation and Operation Manual
61
Appendix A: Communication and Control Troubleshooting Tips
Software Communication and Control Issues
•
Pilot Lite Fails to Communicate with Installed Modules” on
•
Pilot Lite Does Not Find All Modules in Frame” on page 62
•
Pilot Lite or CCS Software Application Not Responding” on
•
Pilot Lite Cannot Control a Module Showing
in the Control Window” on page 63
•
Pilot Lite Status Bar Reports “Not Ready”” on page 63
•
“CCS Software Application or Remote Control Panel Does Not
Communicate with Module” on page 64
•
“Alarm Query Fails When a Device Reboots” on page 64
+
Pilot Lite Fails to Communicate with Installed Modules
Confirm that the following items are not the reason for the
communication failure:
•
Proper module slot has not been specified (
+
Pilot Lite is not
communicating with the appropriate slot). See your
FR6802
+
Frame Installation and Operation Manual
for more information on
slot identification.
•
COM port is used elsewhere (check that the correct COM port is
configured in
+
Pilot Lite and that another application is not using
that COM port).
•
Actual frame ID does not match with the two DIP switch settings in
the back of the frame (
+
Pilot Lite is not communicating with the
proper frame). See your
FR6802
+
Frame Installation and
Operation Manual
for more information on frame ID switch
settings.
•
Null modem cable is not being used. Between the PC running
+
Pilot Lite and the FR6802
+
frame, there should be a null RS-232
modem cable. At minimum, this requires that pins 2 and 3 are
crossed and 5 to 5 for ground.
•
An ICE6800
+
or 6800
+
ETH module is installed in the frame
(
+
Pilot Lite control is disabled if one of these modules is installed
in the frame; ICE6800
+
and 6800
+
ETH modules are used for CCS
control).
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