64
DQS6800
+
Installation and Operation Manual
Appendix A: Communication and Control Troubleshooting Tips
CCS Software Application or Remote Control Panel Does
Not Communicate with Module
CCS software applications (such as Pilot, CoPilot, and Navigator) and
remote control panels require the purchase and installation of an
ICE6800
+
or 6800
+
ETH module in a FR6802
+
frame in order to
communicate remotely via Ethernet.
An ICE6800
+
can facilitate communication with its host frame and the
CCS software, and up to eight other FR6800
+
frames. A 6800
+
ETH
module can facilitate communication between its frame and up to three
other connected frames and the CCS software. Only one frame in the
group of linked frames can contain an ICE6800
+
or a 6800
+
ETH
module (containing both will cause communications to fail).
For more information on configuring CCS software to communicate
with 6800
+
modules, see your
FR6802
+
Frame Installation and
Operation Manual
or your CCS software user manual.
Alarm Query Fails When a Device Reboots
When you reboot a device connected to your PC, the alarm traffic
hitting the network may cause an alarm query request to time out and
fail. While the query does not automatically retry, it will post an “Alarm
query failed” message to the
Diagnostics
window.
To clear an “Alarm query failed” message, right-click inside
the
Diagnostics
window, and then select
Refresh
from the resulting
context menu.
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