16
1. SYMPTOM: THE SPA WILL NOT OPERATE
a. Check the power cord. The power cord must be
plugged into a grounded outlet (see PLUGGING
IN THE RENEW 207 on page 10).
b. Check the GFCI breaker to see if it is tripped or
if it was not turned on. Reset the GFCI breaker.
2. SYMPTOM: THE CIRCUIT BREAKER OR GFCI
BREAKER TRIPS WHILE THE SPA IS
OPERATING
a. Reset the circuit breaker. If the circuit breaker
trips again, contact a qualified electrician for
service.
3. SYMPTOM: THE PUMP HUMS
a. The filter may be dirty or damaged. Remove
the filter from the filter housing of the spa jet
unit and clean or replace the filter.
b. The pump may have a foreign object stuck in
the impeller. Contact our customer service
department or, if your spa is no longer under
warranty, you may also contact a local spa and
pool service provider.
c. The pump may have a loose wire connection.
Contact our customer service department or, if
your spa is no longer under warranty, you may
also contact a local spa and pool service
provider.
4. SYMPTOM: THE PUMP HUMS BUT DOES NOT
ROTATE
a. The pump may be jammed. Contact our cus-
tomer service department. If your spa is no
longer under warranty, you may wish to contact
a local spa and pool service provider.
5. SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING
a. There may be debris in the pump. Contact our
customer service department. If your spa is no
longer under warranty, you may wish to contact
a local spa and pool service provider.
b. The pump may have a bad bearing. Contact
our customer service department. If your spa is
no longer under warranty, you may wish to con-
tact a local spa and pool service provider.
6. SYMPTOM: THE WATER DOES NOT HEAT
a. The pump in the spa jet unit is the heater. If the
pump is operating, the water should heat.
Cover the RENEW 207 with the spa cover.
The
spa cover must be tight with the insulating
liner in place.
Set the air control to low. The
water will heat at a rate of 3.0¡ F per hour. If
you are using the spa indoors, and the room
temperature is maintained at 70¡ F, it will take
approximately 10 to 15 hours for the water to
reach the set temperature.
b. If you are using the RENEW 207 outdoors, it
may take longer for the water to heat. See the
chart below for the approximate heating time.
Air Temperature
Heating Time
70¡ F +
10 to 15 hours
50¡ F to 70¡ F
16 to 25 hours
30¡ F to 50¡ F
26 to 30 hours
b.
If the water still has not heated after four days,
contact our customer service department or, if
your spa is no longer under warranty, you may
also contact a local spa and pool service
provider.
7. SYMPTOM: THE SPA CONTINUES TO RUN
AFTER IT HAS BEEN SHUT OFF
a. To turn the spa jets on, press the pump control
once. To turn the spa jets off, press the control
again. After you press the control once, the spa
jets will shut off for about 30 seconds and then
restart. Press the control again. The spa jets
will remain off for 20 minutes, at which time
they will begin running the filter cycle. Note: At
any time after the spa jets have been shut off,
the pump will begin cycling the water if the tem-
perature falls below the minimum setting.
TROUBLE-SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at
1-877-897-7493, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time.
