23
TROUBLESHOOTING
PROBLEM
POSSIBLE SOLUTION
Cannot complete
Wi-Fi network setup
»
Make sure the speaker has power and is charged.
»
Make sure you are connecting to the correct
Wi-Fi network.
»
If using a dual band wireless router, be sure to
use the 2.4GHz band.
»
Be sure to enable Wi-Fi on your mobile device.
»
Test your internet connection by loading/reloading
a web page. If you cannot load the page, you
may need to restart your router.
»
Use the alternate connection method (pg. 12).
»
Uninstall then reinstall the app, power the speaker
OFF, then ON, and restart setup.
Intermittent audio/Audio
doesn’t play
»
Make sure the volume on the speaker or your
connected device is not too low.
»
Interference or weak Wi-Fi signal may be
interrupting reception (possible sources could be
microwaves, cell phone signals, etc.). Move the
system to another location to test.
»
Stop other applications that may be streaming
media from the internet.
Bluetooth won’t play or
fails to connect
»
Make sure the volume on your Bluetooth device is
turned up to an audible level.
»
Make sure the speaker has power and is charged.
»
Make sure both the speaker and your device are
in Bluetooth mode.
»
Stay within 3 ft. of the speaker when pairing.
Aux In won’t play
»
Make sure the audio cable is firmly connected to
the audio ports of both devices.
»
Make sure the volume on the speaker or your
connected device is not too low.
»
Press the
Mode
button to manually switch to Aux
In mode.
White noise/Speaker will
not function properly
»
Power the speaker OFF, then ON again.
»
Hold down the button for 10 seconds to reset
the speaker.
Содержание CONCIERGE ISWFV387G
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