Instructions for installation and use | IKI electric heaters with Finlandia control unit Page
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Warranty
IKI-Kiuas Ltd (the manufacturer) assures a warranty to its products as stipulated here, guaranteeing the quality
and functionality of the products during the warranty period. The warranty applies to heaters sold and used in
Finland. The warranty requires that the buyer follow the instructions regarding the placement of the heater, its
installation, use and maintenance as well as those regarding the qualities of the stones used in the heater. The
length of the warranty period is 24 months from the day of purchase or from the day of purchase. The warranty
period for spa saunas and other public-use saunas is 6 months, or determined according to the frequency of use.
Contact the manufacturer for more details.
The warranty for electric heaters requires that:
1
In case of defect or malfunction, the buyer must always contact the manufacturer or sales
agent before searching for the cause or attempting to repair it. Any repairs must be agreed
upon in writing with the manufacturer.
2
In private apartment use, the heater’s stone space needs to cleaned out and re-piled at least
once a year and weathered stones need to be replaced with new ones.
3
In institutional or professional use, the heater’s stones must be re-piled at least three times a
year during the warranty period. If this is not done, the warranty ceases to apply. In addition,
the stones must be changed to new ones at least once a year. Proof, such as the product’s
purchase receipt, must be presented at request. The use of ceramic heater stones (other than
those form Kerkes) is prohibited.
4
The warranty does not cover dismantlement or reinstallation on sauna benches, removal of
sauna stones nor re-piling them. IKI-Kiuas recommends using for the lower levels sauna
benches that can be moved without using tools to dismantle structures.
5
The warranty for replacement parts is 12 months from the day of purchase. The replacement
for the damaged part will be delivered to the sales agent cost free. The installation of the
replacement part must be carried out by a mechanic that has been approved by the
manufacturer. The manufacturer is not liable to reimburse any costs due to the removal of
the faulty part or the installation of the replacement. The faulty part must be returned to the
manufacturer at request and at their expense. The manufacturer will issue its freight contacts
number for the delivery of the faulty part. Receipt from the reseller or certificate from a
manufacturer’s authorized mechanic will function as a warranty certificate.
6
Warranty based on the conditions set by The Electrical Contractors´ Association of
Finland STUL
. STUL-warranty applies to electric heaters and control units if agreed upon
in writing. In such cases, the conditions STUL has set are attached to these warranty
conditions. When the use of STUL warranty has been agreed upon, they supersede these
warranty regulations, if contradictory.
7
Limitations to warranty: The product owner must take good care of the product. On
receiving the product, the owner is expected to check that it does not show signs of damage
caused during shipping or storage. In case of such damage, they must contact the sales agent
or transport company immediately. The manufacturer is not liable for any damages caused
during shipping, or by inappropriate storage, installation or use against manufacturer’s
instructions, neglect of maintenance, or damage caused by placement of the heater in a place
which does not meet the recommendations made by the manufacturer.
8
Damage notifications: The owner is responsible for notifying the manufacturer, the sales
agent, or manufacturer’s authorized mechanic of any damage or malfunction as soon as it
appears and within 14 days. Any warranty related claims must be submitted within 14 days
from the closing date of the product’s warranty period.
9
Manufacturer’s actions regarding warranty, continuation of warranty: In receipt of a
substantiated warranty claim, the manufacturer will repair or change the product. This is done
in the manufacturer’s expense, and the manufacturer is free to select the most cost-effective
alternative. The warranty for replacement parts is outlined above. The replacement part is
granted warranty according to specifications. The warranty for a repaired part continues as
before.