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referred to as ‘the dock’.
Wireless network congestion
Wireless network congestion occurs when your home wireless network doesn’t have enough bandwidth to supply all
wireless connections with higher speeds.
Congestion is not a common issue with most wireless networks, as a full signal has enough bandwidth to support
several devices connecting to the network. However, if your wireless signal is weak it may affect your speeds.
To avoid wireless congestion, disconnect excess wireless devices when they are not in use and remain close to your
BoB Lite™ to maintain a stronger signal. Please also try to avoid multiple wireless connections running complex tasks
(such as online gaming or high-quality video streaming) at the same time.
Performing an Isolation Test
If you have and ADSL broadband service, isolation tests can help you determine if there is an issue with your hardware
or your phone line.
1.
Unplug all devices from every phone socket, including BoB Lite™, telephones, fax machines, other modems, pay TV
boxes and EFTPOS terminals.
2.
If you have an ADSL service, plug a standard telephone handset (without a filter) into the phone socket. If you don’t
have an ADSL service, skip to step 5.
3.
Listen for a dial tone and make sure you can make a call without hearing noise interference.
4.
If you have no dial tone or you hear noise interference, test a different handset if possible and then contact our
Support Team using the information on page 33.
5.
Unplug the telephone handset and instead plug your BoB Lite™ directly into the phone socket.
6.
Check to see if your BoB Lite™ has a steady blue ADSL sync light. If not, repeat steps 1 to 5 for all other phone
sockets in your home.
If you have no dial tone or ADSL sync on any phone socket in your home, then please call our Support Team using the
contact information on page 33.
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