3. Technical Support
Prior to contacting support please ensure you have read the quick
setup and manual, and then installed and set up your device as
recommended.
3.1 Support Checklist
To efficiently handle your request it is necessary that you complete
a support request checklist.
ihse.com/checklist
Please ensure that you have the following information available
before you call:
■
Company, name, phone number and email
■
Type and serial number of the device (see bottom of device)
■
Date and number of sales receipt, name of dealer if necessary
■
Issue date of the existing manual
■
Nature, circumstances and duration of the problem
■
Components included in the system (such as graphic source/
CPU, OS, graphic card, monitor, USB-HID/USB 2.0 devices, in-
terconnect cable) including manufacturer and model number
■
Results from any testing you have done
3.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA
number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the original
box. Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
Devices that are sent in without a RMA number cannot
be accepted. The shipment will be sent back without
being opened, postage unpaid.
Manuals
We continue to develop and improve our KVM products, adding
new functions and features on a regular basis, so we want you to
always have the latest manual. For this reason, we do not include
a manual in an electronic or printed form but kindly ask you to
download the latest manual using the following link:
Draco vario DisplayPort 1.1 (4K 30Hz) - 483 Series
ihse.com/m483
Draco ultra DisplayPort 1.2 (4K 60Hz) - 490 Series
ihse.com/m490
Draco ultra DisplayPort 1.1 (4K 30 Hz) - 493 Series
ihse.com/m493
QUICK SETUP
Draco vario DisplayPort 1.1
(Series 483)
Draco vario ultra DisplayPort 1.1
(Series 493)
Draco vario ultra DisplayPort 1.2
(Series 490)
KVM & BEYOND
QUICK SETUP
CONTACT
Draco vario Extenders Series 483 / 490 / 493
Draco vario Extenders Series 483 / 490 / 493
Customized KVM Solutions for each application
tel. +1 732 738 8780
fax +1 732 631 0121
www.ihseusa.com
EST
9.00 am to 17.00 pm
tel. +65 6841 4707
www.ihseapac.com
SGT
9.00 am to 18.00 pm
tel. +49 7546 9248-43
fax +49 7546 9248-48
Skype: ihse.support
www.ihse.de
CET
8.00 am to 18.00 pm
8.00 am to 17.00 pm
IHSE USA (AMERICAS)
IHSEUSA LLC
1 Corporate Drive
NJ 08512 Cranbury
USA
Support hours:
Monday - Friday
IHSE ASIA (APAC)
IHSE GmbH Asia Pacific Pte Ltd
158 Kallang Way, #07-13A
349245 Singapore
Singapore
Support hours:
Monday - Friday
IHSE Headquarters (EUROPE)
IHSE GmbH
Maybachstrasse 11
88094 Oberteuringen
Germany
Support hours:
Monday - Thursday
Friday
