iP9 IB_new 3 inserts_1027r.fh10 11/13/08 4:11 PM Page 9
iP9 does not turn on
AC adaptor isn't plugged into a working wall socket
or not plugged into the power supply jack on back
of the unit
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit
iP9 requires a reset
If unit is plugged in and doesn't respond, try resetting the unit by following
these steps:
a) remove iPhone/iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait 1 hour, then resume use
iPhone/iPod is not docked properly
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in the
dock.
Battery Low icon always
flashing
Batteries are weak
Replace with new batteries
Batteries were not installed properly
Check to make sure the polarity ( + and – ends) matches the diagram
in the battery compartment
iPhone/iPod does not
respond to the unit/iPod
is playing but no sound
comes out
iPhone/iPod is not docked properly
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in
the dock.
Your iPhone/iPod software is too old
Upgrade software on your iPhone/iPod. For details visit
http://www.apple.com or use iTunes on your computer
iPhone/iPod is locked up/plays but no sound
comes out
Check the volume setting. Make sure your iPhone/iPod is working
properly before docking into the unit. Please refer to your
iPhone/iPod manual for details. See above for software upgrade
information.
You may need to reset your iPhone/iPod. Refer to your iPhone
or iPod user guide for details on how to perform a reset.
Using 1
st
or 2
nd
generation iPod, iPod Shuffle or
other devices.
iP9 cannot control those iPod models or other devices.
iPhone/iPod didn’t
charge up
iPhone/iPod is not installed properly
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in
the dock.
iPhone/iPod is locked up/ frozen
iPhone/iPod battery has problem
Please make sure your iPhone/iPod is working properly before docking
into the unit. Please refer to your iPhone/iPod manual for details.
No AM band radio
sound but others OK
AM loop antenna is not connected to the unit
Plug the AM loop antenna connector to the jack on the back of the unit
AM band radio is very
noisy
AM loop antenna isn’t located properly
Move the AM loop antenna away from the main unit AC adaptor and
rotate it for best reception
7
Troubleshooting
Solution
Symptom
Possible Problem
No sound from iP9
Volume is set too low on iP9
Make sure volume is turned up
Remote Control didn’t
work
Battery weak
Replace current battery with new battery
Remote Control is out of range of the iP9
remote sensor
Move within 30 feet of the unit.
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
iP9/iPhone/iPod
performance is erratic
The iP9 is reacting to external interference
iP9 doesn’t respond
