6
HiP99 does not turn on
AC adaptor isn't plugged into a working wall
socket or not plugged into the power supply
jack on back of the unit
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit. If outlet is controlled by a switch, make
sure the switch is ON.
HiP99 requires a reset
If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPhone/iPod from dock
b) unplug unit from power source
c) remove back up batteries then reinstall them
d) readjust settings then resume use
iPhone/iPod is not docked properly
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in
the dock.
Battery Low icon
always on
Batteries are weak
Replace with new batteries
Batteries were not installed properly
Check to make sure the polarity ( + and – ends) matches the diagram
in the battery compartment
iPhone/iPod does not
respond to the unit/
iPhone/iPod is playing
but no sound comes
out
iPhone/iPod is not docked properly
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in
the dock.
Your iPhone/iPod software is too old
Upgrade software on your iPhone/iPod. For details visit
http://www.apple.com or use iTunes on your computer
iPhone/iPod is locked up/plays but no sound
comes out
Check the volume setting. Make sure your iPhone/iPod is working
properly before docking into the unit. Please refer to your iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPhone/iPod. Refer to your iPhone or iPod
user guide for details on how to perform a reset.
Using 1
st
or 2
nd
generation iPod, iPod Shuffle or
other devices.
HiP99 cannot control those iPod models or other devices.
iPhone/iPod didn’t
charge up
iPhone/iPod is not docked properly
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reinsert it in
the dock.
iPhone/iPod is locked up/ frozen
iPhone/iPod battery has problem
Please make sure your iPhone/iPod is working properly before docking
into the unit. Please refer to your iPhone/iPod manual for details.
Troubleshooting
Solution
Symptom
Possible Problem
No sound from HiP99
Volume is set too low on HiP99
Make sure volume is turned up
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
HiP99/iPhone/iPod
performance is erratic
The HiP99 is reacting to external interference
HiP99 doesn’t respond
