PROBLEM
SOLUTION
Unable to power on
Unable to start cleaning
Unable to return to Auto Empty Base
Abnormal behavior
Abnormal noise during cleaning
Decrease in cleaning ability or dust falling out
from dustbin.
Unable to connect to Wi-Fi
Eclipse Pro is not returning to the Auto Empty
Base after spot cleaning or after moving it far
from the Auto Empty Base.
Unable to charge after docking
Scheduled cleaning not working
Please charge before use. This is commonly caused due to low battery.
Please charge before use. This is commonly caused due to low battery.
• There are too many obstacles near the Auto Empty Base. Please make sure there is a
clear area 2 FT of space on either side and 5 FT in front of the Auto Empty Base.
• The Eclipse Pro is out of range of the Auto Empty Base. Move the Eclipse Pro closer to
the Auto Empty Base to re-establish connection.
Power down and restart.
Main brush, side brush or left/right wheel may be obstructed, Check underneath the
Eclipse Pro to make sure it is clear from any obstruction. If there is an obstruction clear it
and restart the Eclipse Pro.
• The dustbin is full, please empty the dustbin.
• Check and clean the HEPA filter.
• Check that the brush is clear from obstruction.
Wi-Fi signal is not good , please check that there is a strong Wi-Fi connection while paring.
Make sure the network is 2.4G and not 5G or dual band.
After spot cleaning or moving the Eclipse Pro far from the Auto Empty Base the Eclipse Pro
will re-generate the map. If the Eclipse Pro is far from the Auto Empty Base it may not be able
to locate it. Please manually dock the Eclipse Pro to the Auto Empty Base to recharge.
Make sure there is no obstruction or heavy dust on both the Eclipse Pro and Auto Empty
Base charging contacts.
Please confirm that the Eclipse Pro is connected to your Wi-Fi network.If the Eclipse Pro is
not connected to the network you cannot synchronize the scheduled cleaning task.
22
AUTOVAC Eclipse PRO TROUBLESHOOT
